Client Business Manager
3 days ago
Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.
This role is responsible and accountable for the effective leadership of our Foodbuy Client Compass Group Sectors and in the deployment of structured and professional account and relationship management tools and processes. The Client Business Manager will ensure ongoing client operational satisfaction, adherence and compliance to the contracted services and to work with both client and our Foodbuy teams to maximise the operational and financial benefits to both parties.
About You:
- Excellent organisation skills
- Advanced computer skills including Microsoft Excel, Word, PowerPoint, Visio, OneNote
- Strong communication skills - both written and verbal
- Strong interpersonal skills - ability to establish and maintain a positive relationship with business stakeholders
- Experience with leadership in deconstructing & analysing situations and problem solving through to execution and closure
- Able to demonstrate commercial acumen
The Role:
- Taking leadership of Client relationship, holding monthly Sector Engagement meetings providing Foodbuy updates and addressing clients WITY
- Attendance in Sector Bid meetings
- Support SKU Optimisation initiatives
- Support Sector menu management changes
- Utilises Foodbuy resources and relationships to support benefit program development and outcomes effectively
- Leadership in deconstructing & analysing situations and problem solving through to execution and closure.
- Able to demonstrate commercial acumen
- Positive Foodbuy team engagement, relationships and feedback
- Positive adherence, both frequency and quality, of account management plans, processes and supporting documentation
- Proposed saving initiatives are presented and approved/implemented where appropriate
- Financial targets, PI strike rates, including volume fluctuations are reported and appropriately communicated
- Successful in providing forward knowledge of operational movements/fluctuations that may affect product delivery, pricing variations
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