Disability Service Manager

2 weeks ago

Wyndham Vale, Australia Crescent Respite Full time

**Permanent, Full-Time Position**:

- ** Flexible working hours based in Western Suburbs**

**About us**

Crescent Respite (registered NDIS provider) is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves. This is a great opportunity for a Service Manager wanting to establishing their career in a growing NDIS organization. Work with a small team that is expanding rapidly and enjoy the ride with us

Reporting to the Operations Manager, the Service Manager is responsible for the standardization of quality service with a strong focus on quality, compliance and service excellence. In addition, this position is also responsible for mentoring and coaching teams, and ensuring key initiatives are delivered effectively across our facilities and services. This position will suit a creative, inspirational leader who is passionate about working with clients with disability and partner with clients to develop and manage care teams that foster the greatest sense of choice, control and confidence under the NDIS.

The position will be responsible to manage our SDA homes in the Western suburbs (Wyndham Vale, Melton South) that are growing in numbers.

**The role has responsibility, however not limited to the following key areas**:

- Lead a team of Disability Support Workers to provide great service
- Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
- Work side-by-side with our clients to foster and promote positive outcomes
- Collaborate with rostering officer to maintain client team rosters, recruit team members and guide them through induction
- Provide ongoing support, mentoring and client-specific training for staff
- Maintain client records and monitor funded support budgets, as required
- Contribute to the continuous improvement of our policies and procedure
- Maintain NDIS compliance withing the SDA homes and manage incidents reports

**What we are looking for?**
- Sound leadership and management skills. Experience in managing a team professionally and positively, and leading successful change
- A passion for client focused care and a collaborative approach
- Active listening skills and the ability to build meaningful relationships with clients and care teams
- Tech savvy and comfort with using and/or learning our CRM systems
- Relevant qualifications and/or experience in Community Services/Case Management (or equivalent)
- Full Victorian driver’s licence
- Flexible to travel around the western suburbs and managing a growing team
- Flexible working hours including on-call rosters

**Mandatory requirement -**
- NDIS Worker Screening Check
- Satisfactory National Police Certificate obtained within the last 6 - 12 months
- First Aid Certificate and CPR
- Evidence of up-to-date COVID-19 vaccinations
- Working with Children’s Check

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