Financial Crime Analyst

15 hours ago

Brisbane, Australia Great Southern Bank Full time

As the Financial Crime Analyst (Scams), you will play an integral part in the prevention, detection and investigation of Fraud and Scams impacting our customers.

You will play a key role as part of the wider Financial Crime and Enterprise Services Department, to ensure the delivery of high-quality financial crime investigations and timely outcomes to our customers. _All applicants please note, the location for this role is the _Brisbane Head Office._

**You’ll make an impact by**:

- Conducting comprehensive and detailed financial crime investigations in accordance with process requirements.
- Managing a workload of financial crime cases, with empathy, confidence and with a solution
- based attitude.
- Handling a component of incoming calls and make outgoing calls, as it relates to fraud and scam events.
- Collating and recording all reports, case evidence, and messaging responses, to ensure accurate reporting of each case.
- Investigating and reviewing payment/system-based alerts for potential fraud and scams.

**Do things differently with us**

**To succeed in this role, you will have**:

- Demonstrable experience and/or exposure to case investigation techniques including evidence management and presentation. (desired)
- Minimum 1+ years’ experience in the financial services industry, or a similar role. (desired)
- Demonstrable experience and/or exposure to case investigation techniques including evidence management and presentation. (desired)
- Customer service and industry related study and qualifications. (and/or experience)
- Strong negotiation, planning and organisational skills, with demonstrated excellent verbal and written skills.

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**

Applications will close on, or before **Friday 29th August 2025**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

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