Medical Review Officer

Location: Melbourne | Eastern Metropolitan

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $58,539 - $75,175

Occupation: Regulatory Governance and Compliance

Reference: 5703

**About the Role**

Under the direction of the Team Leader Medical Review, the Medical Review Officer will review and process Medical Review cases, making fitness to drive decisions in accordance with legislative requirements, guidelines, established policies, business rules, and work instructions. The Medical Review Officer will manage Medical Review driving test bookings, scheduling appointments within Victoria. This role will also liaise with and provide advice to internal and external stakeholders and customers in relation to Medical Review cases and enquiries, with exceptional customer service whilst ensuring the accuracy and privacy of all information kept by the Department is maintained. The Medical Review Officer will participate in team activities and support change initiatives.

To access the Position Description, **Please Click here**

**Position Accountabilities**
- Review and resolve Medical Review cases, making fitness to drive decisions in accordance with legislative requirements, established policies, business rules, and work instructions in a professional, courteous, and timely manner.
- Understand and accurately assess health information, communication and correspondence received from customers and stakeholders, and provide accurate advice and information in relation to guidelines, policies, and procedures.
- Contact customers and schedule on road driving tests appointments within Victoria for colleagues that work remotely and ensure that all driving test outcomes are updated accurately. You must have the ability to schedule appointments efficiently for remote workers that travel the state, including language interpreters if required and accommodation for long distance travel.
- Prepare accurate and easy to understand correspondence to customers and stakeholders.
- Provide exceptional customer service.
- Escalate identified issues to supervisor as appropriate.
- Proactively support change and suggest improvements to process and customer service delivery using appropriate methods.
- Work collaboratively as an effective team member, participating in team activities and assisting to meet team objectives. Provide guidance and support to less experienced staff as necessary.
- Develop the skills required to undertake all aspects of the Medical Review Officer role.
- Ensure privacy of sensitive and personal information is maintained by operating within established policies and business rules, in line with relevant legislation.
- In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities.

**Personal attributes**

**Qualifications and Experience**

**Role Specific Requirements**
- A current and valid driver licence free of convictions for a period of time specified in the relevant legislation.
- Experience relevant to the capabilities of the role.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements
- Opportunity to work across multiple urban and suburban hubs
- We prioritise the development of a safe and inclusive culture

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply**

Non-DTP Employees (Including VPS outside of DTP) Create an account by clicking the ‘Apply’ button and follow the prompts. For help, click here for Quick Reference Guide.

Applications close at **11:59 PM** on **21st October 2024