Customer Support

24 hours ago

Castle Hill, Australia OnSolution Full time

**Do you have passion for helping others and enjoy phone support?**

We sell temperature loggers (for automatically recording the temperature in fridges and freezers) and sell them into the medical and hospitality industries. We believe in exceptional service and this role is a critical part of it.

You will also have the **chance to save lives** because that's what our products do.

You must be computer savvy, but this is NOT an IT help desk role. We have previously had marketing people, business admin people and a science student in the role.

**ABOUT US**

Check out our website under the ABOUT tab -. who we are and our values. We are a team (8 of us) including a few contractors and casuals. Also check out WORKING AT tab.

We have a diverse team & respect is a must. Some are quiet and some think aloud. We are all united, however, in providing an exceptional customer experience.

**ABOUT YOU (skills and capabilities)**

Customer Support can be challenging, especially when a customer is distressed and in a rush.

This role is for someone who has a confident and **clear communication **style, who is **patient**, **calm** and an **active listener**.

You must be able to adapt to the need of each customer who calls, resolve their questions and be able to multitask and prioritise.

You **must be a team player**. That means you need to pull your own weight, ask for help when you are in too deep, and offer to help when you see others struggling.

You **must be customer focused** and willing to go above & beyond for an exceptional customer experience (not just service).

You **need to have a sense of humour** (we believe a good laugh and a smile can change someone’s day) and be open to instruction / discussion / feedback.
- > Support can be incredibly rewarding but it can also be incredibly draining. The above skills aren’t just about what we need, but about what are essential for you to survive in the role.

**FROM HERE**

If the above is you (& you have a passion for this type of role), you will be part of a small team where **your efforts will be appreciated**, where you will have the chance to make a difference, and where we continually seek new and better ways to communicate what we do.

In your cover letter, you will need to include 1 paragraph that explains the difference between resolution and accuracy when it comes to temperature loggers or thermometers. We don't care that you don't know the answer to this right now. Google it. What we do require is that you explain it in your own words. This is our test on how easily you pick up and understand the "technical stuff" and how good your communications skills are.

We are located in **Castle Hill NSW 2154.** We support our locals, so we ideally want a local person. This is **NOT A REMOTE ROLE**.

Permanent (Monday to Friday 9am - 5pm)

**Salary**: $50,000.00 - $70,000.00 per year (depending on experience)

Must have full working rights in Australia. You must live in Sydney, ideally within 5km of the office.

**Salary**: $50,000.00 - $80,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
We will do a preliminary phone interview.

Ability to commute/relocate:

- Castle Hill, NSW: Reliably commute or planning to relocate before starting work (required)

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