Assistant Front Office Manager

**Job Number** 22193657

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**The Company**

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. Offering the most powerful portfolio in the industry, with 30 brands and 8,000 properties across 130 countries, the opportunities are global.

**The Location**

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, all in an absolute beachfront environment.

**The Department**

If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you

To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced and enthusiastic Assistant Front Office Manager to join our Front Office Team.

**The Role**

Reporting to the Front Office Manager, this role is pivotal to the daily operation of the resort. As an Assistant Front Office Manager, you will be responsible for leading a culture of five-star service, ensuring our Associates anticipate the needs of your guests and exceeds their expectations.

In this hands-on leadership role you will have outstanding guest relations, the ability to think on your feet, strong financial acumen and an innovative leadership style.

**The Requirements**
- Previous experience in a similar role, preferably within a luxury hotel environment
- A collaborative leadership style as part of the Front Office leadership team
- A genuine passion for guest service and inspiring the team to provide a memorable experience for our guests
- Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues
- An energetic approach to time management and managing competing priorities
- Be solutions focused with a confident and proactive approach to conflict resolutions
- The ability to remain calm under pressure and when responding to emergency situations
- The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts as required.
- Experience with Opera PMS would be advantageous
- Be fully vaccinated against Covid-19

**The Benefits**

As an Associate of Marriott International you will have access to a range of exceptional benefits, including generous accommodation discounts worldwide, discounted duty meals access to world class training programs and strategic career development opportunities.

Working for Sheraton is so much more than just a job, it’s a lifestyle.

Be your best. Start your career at Sheraton, where you don’t just work - you belong.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.