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Customer Service Manager

3 weeks ago

Samford, Australia Drakes Supermarkets Full time

**Exciting Career Opportunity**
- Attractive salary package and 10% company discount
- Dynamic growing company
- Join Australia's largest independent supermarket

Drake Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

This successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the departments services and products to meet the specific needs of the customers within the local area.

**Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate**:

- Significant front end and POS knowledge
- Unparalleled commitment to customer service
- Experience in leading and managing teams
- Accurate team rostering
- Passion and enthusiasm, with a very "hands on" approach
- Excellent communication skills
- Ability to liaise with both team members and management
- Ordering and cost control expertise
- Strong leadership and delegation skills
- Ability to coach, train and performance manage team members
- Commitment to work health and safety standards

**To succeed within our organisation, applicants must be able to**:

- Display a passion for customer service Express a positive "can do" attitude
- Problem solve
- Lead by example
- Motivate a team Communicate effectively with management, team members, customers and external stakeholders