Reservations Manager

**Job Number** 24044238

**Job Category** Reservations

**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Adelaide Marriott is looking for a Reservations Manager to join the team

**JOB SUMMARY**

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**ABOUT THE ROLE**
- Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
- Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
- Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities, and the operating times of all beverage and food venues
- Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangements etc., are accurate
- Traces and Alerts are set for related departments to deliver a smooth check in process
- Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel's standards and procedures
- Manage rate availability and inventory in coordination with the Director of Revenue Management
- Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; no work experience required.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

**Why Join Adelaide Marriott?**
- Join a pre-opening hotel and create your own legacy
- Enjoy a competitive salary, exclusive staff perks, and Marriott International room night discounts and 35% off food and beverage for you, your family and your friends in ANZP and 20% off globally.
- Propel your career forward with opportunities across Marriott International, always advertised on Marriott careers, our platform for recruitment.
- Be part of Marriott's TakeCare initiative, where we give back to the community, and not just talk about it
- Earn a paid day off on your birthday because we believe in celebrating our associates - YOU
- Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
- Take advantage of our Employee Referral Bonus
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a