Customer Happiness Associates

7 days ago

Banyo, Australia The Somewhere Co Full time

The Somewhere Co. is on the hunt for Customer Happiness Associates join our team, based at our Banyo Warehouse. This is a seasonal casual role, with hours flexing up significantly throughout November and December. To be successful, team members must be available from Monday 7 October to Friday 31 Jan.

**What we’re looking for**

We are searching for customer service superstars to help us ensure our community enjoys a memorable experience with us during our busiest season of the year. To succeed in this role, you’ll need to be customer obsessed, care about the little details, be a great problem solver and an exceptional communicator. You’ll be the type of person who loves nothing more than to make someone’s day

This is a casual role, with hours ranging depending on the needs of the business. Shifts may range between 7:30 am and 6:00 pm, Monday to Friday with the possibility of some weekend hours - all flexible depending on your availability. Hours will peak during November. There is an extended leave ban during November and December.

**Day to day, you will**:

- Live and breath our values: Colour outside the lines, Move the needle, You can sit with us, Create a memorable experience, Find a better way and Embrace play
- Tenaciously chase the best possible experience for our community, every single time
- Help build our community by developing warm connections across all channels
- Become familiar with our CX KPIs and understand their impact on the overall Customer Experience: Response Time, Resolution Time and CSAT
- Process customer returns and exchanges, recognising the impact a positive return/exchange experience can have on long term customer value
- Star in social content, our community loves to see behind the scenes

**To succeed in this role, you will need**:

- Great time management and organisational skills, the ability handle multiple tasks on the go at once without breaking a sweat
- A genuine love of people and passion for creating authentic and engaging connections
- Computer wizardry with typing finesse

**Highly regarded skills**:

- Experience in a similar role, ideally with an omnichannel e-commerce background
- Experience with Gorgias or other helpdesk platforms
- Experience with Shopify or other ecommerce platforms
- Experience with Aus Post or other shipping platforms
- Administration experience
- Prior retail or hospitality experience

**And the perks?**
- Unlimited product discounts - 50% off TSC and 30% off any other brands we carry (best Christmas EVER)
- Unlimited product discounts off TSC for your immediate family.

**Job Type**: Casual

Pay: From $28.85 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Public holidays
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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