General Manager of Operations

Ainslie Group is one of the largest Club Groups in the ACT and acts as an entity for the Ainslie Football & Social Club and Gungahlin Lakes Golf & Community Club. Canberra has been our home since 1927 and in that time we have grown to be iconic leaders in supporting the community through Australian Rules football, golf, baseball and hospitality services. With our two venues and over 45,000 members and over 200 employees, the Ainslie Group is a business that is well established and continually growing.

We offer a range of employment opportunities in areas such as food and beverage, gaming, reception, marketing, finance, HR, green keeping, functions and administration. We offer career development as well as state of the art facilities, and a healthy, safe and happy working environment for all staff.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

**COME AND JOIN** the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group

**General Manager of Operations**:
FULL TIME

**COME JOIN US**

Considering a change? Looking for a new opportunity? Let’s have a chat.

**WHO ARE WE?**

We are an innovative, fun, and lively group of people that make up what is the very reputable Ainslie Group

We have a proud history dating back over 95 years, and in that time have grown to be iconic leaders in supporting Canberra’s community through sports and hospitality services. With two venues in Ainslie and Gungahlin, over 45,000 members and 230 employees, the Ainslie Group is a business that is well established and continually growing.

We are seeking a passionate, motivated individual for the role of General Manager of Operations which overseas both the Ainslie Football and Social Club and Gungahlin Lakes Golf and Community Club venues.

**WHAT’S THE POSITION?**

The role requires extensive interaction with the senior leadership and management teams, as well as external stakeholder and regulatory authorities. The General Manager - Operations, will be responsible for overseeing the operations of our Clubs and implementing the right practices and processes across the organisation to ensure operations are carried out in an appropriate cost-effective way.

**THE TECHNICAL SIDE**:

- Manage the organisations overall operational objectives to ensure smooth functioning.
- Develop and implement best practices in operational functions for efficient and cost-effective operations.
- Identify and implement measures to enhance the quality of customer service.
- Collaborate with the senior leadership team and other management teams for effective written and verbal communication.
- Provide strategic advice to support commercial and operational decision-making.
- Ensure operational compliance with relevant statutory and trading authorities and associated legal obligations to ensure the organisation remains legally compliant.
- Manage and interpret departmental income and expenses in line with budgetary expectations.
- Management of facilities, plant, and company assets.
- Effectively manage operational capital expenditure for relevant income-producing assets across the organisation.
- Prepare operational budgets in consultation with department heads and the Chief Financial Officer.
- Provide support to the Chief Executive Officer with timely and accurate reporting and advice.
- Liaise and negotiate extensively with external stakeholders, contractors, and regulatory authority’s organisational benefits.
- Perform any other duties assigned by the Chief Executive Officer and/or Chief Financial Officer.

**WHO ARE YOU?**
- Have a minimum of five (5) years of senior management experience in a service-related industry.
- Relevant tertiary qualifications advantageous
- A well-rounded individual with expertise in business strategy, operational excellence, brand, marketing, people, and financial management.
- Ideally able to effortlessly transition between operational issues and strategic objectives.
- Proven leadership skills at all levels are a must-have for this role.
- Possess an entrepreneurial mindset and be adept at identifying and capitalising on growth opportunities.
- Excellent communication skills are essential.
- Have a strong understanding of IT and systems, along with excellent verbal and written communication skills.
- Critical analytical and problem-solving abilities are crucial.
- A sound professional network is highly desirable.
- The ability to remain discrete with confidential information is a must.
- A professional presentation and adherence to ethical standards required.

**WHAT’S IN IT FOR YOU?**
- A competitive salary and package.
- Supportive team environment.
- Free duty meals.
- Free parking.
- Reimbursement of mobile phone expenses.
- Lap-top.
- Five (5) weeks of Annual Leave.
- Employee assistance