Team Leader Service

2 days ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.

**Purpose of the Role**

As our new Team Leader Service, you will be responsible for leading, developing and motivating a team of Service Consultants to meet business targets, and working alongside the wider Service team to build strong engagement and a quality customer experience.

**Position Accountabilities**
- Celebrate success whilst promoting a culture of high performance
- Coach and mentor your team by building relationships with individual team members including setting clear goals, providing constructive feedback and fostering learning opportunities
- Demonstrate your capacity to self-manage and positively influence those around you as well as acting as a role model by demonstrating our values
- Lead the team to achieve the organisation's expectations for quality business results
- Help team members connect their day-to-day work with the companies purpose Be responsible for managing team members in accordance with company policies & employment laws

**Knowledge and Experience**:

- Demonstrated ability to create winning cultures & develop high performing teams in a Service environment
- Demonstrated experience in people leadership in the workplace
- An ability to influence, develop and coach ensuring the delivery of a positive and engaged customer experience
- Demonstrated ability to quickly and effectively identify trends and opportunities Sound judgment skills with the ability to interpret evaluate and disseminate information

**Our Perks**
- **Location **- Our North Lakes site has secure free parking and access to transport and local amenities.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities **- There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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