Product Support Specialist

6 days ago

Forrestdale, Australia Hitachi Construction Machinery Full time

**Benefits**
- ** Wage + super + Company Biannual Bonus**:

- ** Access to free OEM training and benefits**:

- ** Exclusive staff discount on a range of goods and services**:

- ** Permanent Full-Time Position in a leading OEM with long-term job security**:

- ** Supportive management who values your input in finding new and improved ways to achieve success**:

- ** Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work**

**The Opportunity**

**HCA's Perth (Forrestdale) Branch** has an opportunity for an experienced and motivated Technology Systems Specialist to join our dynamic **Fleet Management System** team.

Reporting to the National Operations Manager, the core focus for this position will be to **plan, coordinate, QA and support the current and future deployments of mining technology systems to our customers.**

To be successful in the role, a **trade qualification in light vehicle mechanics, automotive electrical, electronics or communications technician is essential.**

**Your main responsibilities will include**:

- Play a role in the planning, coordination, QA and supporting Mining Systems to our clients in the mining industry
- Work with our suppliers to design and procure non-standard bracketry and installation components.
- Work with our installation team to install Mining technology Systems to heavy mining equipment, setting and maintaining an OEM level of quality.
- Commissioning and QA of mobile mining technology systems
- Provide hardware and system upkeep training to customers.
- Provisioning of new customers including onboard software installation.
- Project documentation to an OEM standard.
- Diagnosis of reported issues and accurate database management with resolution reporting
- Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG systems.

**To be successful in this role you**:

- Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
- Will have a trade qualification in automotive electrical, electronics or communications
- Have supervised project hardware installations
- Must have the strong level of written and verbal communication skills

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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