Intake Worker- Community Support Options

Job Requisition ID: 3218
- Legal Entity: Monash Health
- Location: Dandenong, VIC, AU, 3175
- Employment Type: Full Time
- Posting Date: 15 Dec 2024

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Join Our Team as an Experienced Intake Worker**

Monash Health Aged Care Services is thrilled to announce an exciting opportunity for a highly skilled and experienced **Intake Worker** to join our **Community Support Options** team on a full-time basis.

**About the Role**

As a key part of Monash Health Aged Care Services, our **Community Support Options** team delivers essential services to carers and care recipients across the municipalities of Casey Cardinia, Greater Dandenong, Kingston, and Bayside. This role is integral to our **Home Care Package (HCP)** program and **Commonwealth Home Support Program (CHSP)** as we transition to the **Support at Home Program** under aged care reforms.

In this role, you will:

- Facilitate access to vital aged care services, enabling clients to live independently in the community.
- Provide up-to-date service information and assist clients with navigating online tools to access sustainable, appropriate services.
- Act as a central point of contact for clients, ensuring seamless referral management and support.

**What We Are Looking For**

We are seeking a dynamic professional with extensive experience in aged care and a passion for making a difference in clients’ lives. To succeed in this role, you will have:
**Essential Experience**:

- Proven track record in delivering direct support to **Home Care Package (HCP)** clients as a current or previous HCP Care Manager.
- Hands-on experience supporting **CHSP** clients as a current or previous CHSP Coordinator.
- Expertise in referral management as a central point of access worker in a medium to large healthcare or aged care setting.

**Qualifications & Skills**:

- Relevant tertiary qualifications in health or social sciences.
- In-depth understanding of aged care reforms and client-directed care models.
- Strong computer literacy and proficiency in online service tools.
- Excellent communication, organisational, and interpersonal skills.
- Ability to work autonomously while thriving in a collaborative team environment.

**Personal Attributes**:

- Passionate and driven, with a commitment to client-centred care.
- Motivated to deliver exceptional outcomes for clients and their families.
- A proactive, solution-focused approach to challenges.

**Why Join Monash Health?**

We offer a supportive and rewarding work environment with numerous benefits:

- **Flexible Working Hours**: Balance onsite work with remote flexibility (four days onsite in Springvale and one day remote).
- **Career Development**: Be part of a professional team driving positive change in aged care.
- **Salary Packaging**: Maximize your take-home pay with attractive salary packaging options.
- **Autonomy and Collaboration**: Enjoy a balance of independent work and teamwork.

**Make a Difference Today**

If you are an experienced and passionate Case Manager looking for an opportunity to contribute to the aged care sector and support clients in achieving their goals, we encourage you to apply. Join our team of like-minded professionals and make a meaningful impact every day.

For a confidential discussion and to explore the opportunity further,**Ross Bracken on 9792 7747.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close: 13th January 2025