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Customer Service Administrator

3 weeks ago

Spring Hill, Australia Medical Indemnity Protection Society Full time

Permanent, full time position
- Brisbane or Melbourne based
- Multiple roles available

**About MIPS**

MIPS are a supportive, inclusive and customer-centric company with the goal to be an industry leading insurance company recognised for protecting healthcare professionals whilst they are caring for others.

MIPS benefits include:

- Modern offices close to shops and cafes
- Work-from-home 2 days per week
- On-the-job comprehensive training
- Social events throughout the year
- Reward & recognition schemes
- An environment of empowerment, growth, and collaboration
- Training, development, and progression opportunities

**About the Role**

In this role you will be responsible for daily interactions with MIPS members by providing an exceptional level of customer service for a high volume of inbound inquiries ranging from updating details, policy renewal, pricing information and claims assistance.

**About You**

You will be an enthusiastic individual with a passion for people interaction and customer service. You will be able to use your outstanding skills to provide support and be a key contributor to our member’s journey. In delivering MIPS membership benefits, you will be making the member experience a great one.

You will have
- Strong problem solving, planning, and organising skills
- Strong written and verbal communication skills
- Experience working in a call centre environment (not essential but highly desirable)
- Exceptional customer service with a proven track record in a team environment
- High emotional intelligence skills including the ability to remain calm and professional in the face of challenge
- Experience working in an APRA regulated environment would be favourably looked upon

*

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Spring Hill, QLD 4000