Area Manager Team Leader

**Area Manager Team Leader**
- Channel your love for animals by providing compassionate after care for pets
- Be a part of a team that deeply values empathy and makes a difference in people’s lives
- Work for a market leader with great benefits and a strong workplace culture

Embrace a meaningful role as an **Area Manager Team Leader **, where you will oversee a team while actively participating in the compassionate collection of pets for cremation. In this hands-on leadership role, you’ll manage a small team of 4-7 Area Managers and set the standard in customer care and service excellence.

**About us**:
InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Patch & Purr are one of the leading providers of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of an Area Manager Team Leader**:

- Carrying out pet collections from veterinary clinics, which entails handling deceased animals with respect and dignity (all pets are hygienically bagged and kept chilled)
- Collecting pets from owners’ homes
- Returning pet ashes to clients at home and in veterinary clinics
- Thoroughly reviewing and accurately fulfilling system requirements with meticulous attention to detail
- Ensuring that vehicle and work areas are maintained at the highest standards
- Navigating daily runs with efficiency aligned to the run requirements

**Leadership Duties**:

- Manage roster, and support the daily activities of your team
- Conduct regular performance reviews and probation reviews, providing guidance and feedback
- Hands on management - lead by example, actively participating in day-to-day operations to set the standard in service and care.

**About you**:

- Demonstrated experience in people management
- A passion for helping others at difficult times
- Compassion for animals and emotional intelligence
- Exceptional customer service skills, you’re an effective and clear communicator
- Strong organisational skills and thrives working in a clean and tidy environment
- An ability to handle deceased pets in a professional and compassionate manner
- Capable to lift pets of all sizes using safe lifting procedures. Requires ability to lift to 25kg
- Required to hold full driver’s License with no restrictions
- Q fever vaccination required - provided in pre-employment

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.