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Customer Banking Specialist Berri

2 weeks ago

Greater Adelaide SA, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist Berri
- You're a passionate customer service professional
- We are enhancing the financial wellbeing for our customers
- Together we're delivering outstanding customer experiences

**You will be joining one of our Multi Channel Branches**

**28.5 hours per week**:

- **MON**10:00 - 15:00
- **TUES **9:00 - 16:15
- **WED**9:00 - 16:15
- **THU **9:00 - 14:00
- **FRI** 9:00- 15:00

**What is a Multi Channel Branch?**
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations

**We're interested in hearing from people who have:
**- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience

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Advertising End Date: 16/10/2024

Job ID REQ220031