Customer Service
3 days ago
What’s the role?
The role will involve working in a call centre environment within the Financial Crime team, conducting outbound calls for our client. You will be required to conduct Customer Due Diligence (CDD) on customers’ accounts to verify their identity.
Tell me more
- Location: Brisbane - Newstead
- Rate: $65,000 Including Super
- Work Pattern: Standard business hours
- Start Dates: September
- Duration: Initially 12 months fixed term contract with view to permanent
**Responsibilities**:
- Undertaking the KYC/CDD process for new and existing clients in accordance with the relevant laws and regulations.
- Communicating with internal teams and external clients to ensure CDD collection is undertaken promptly; following up as necessary to manage outstanding CDD.
- Conducting research utilising available systems, databases, and the internet, consistent with the resolution of investigations.
- Completing daily personal workload to ensure a high-quality deliverable is provided in a timely fashion.
- Ensuring personal and team objectives are met and consistent service standards are achieved.
Skills & Experience required:
- Highly organised with the ability to work as a team player.
- Experience in a rapidly moving team environment.
- Experience with MS Office Suite at an intermediate level or higher.
- Quality focus with the ability to reach individual and team KPIs.
- Excellent verbal and written communication skills.
- Attention to detail, with a focus on quality outputs.
- Ability to multi-task, prioritize and manage time effectively.
*
Next steps:
**Salary**: $65,000.00 per year
Schedule:
- Monday to Friday
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