Team Lead, Ict Priority Support
5 days ago
Business Enabling Services Group / ICT Division / Internal Services Branch
- Executive Level 1 ($126,885 - $153,655) | Ongoing | Full-time
- Canberra, ACT
**ABOUT THE BRANCH**
The priorities of Internal Services and Cyber Branch are to:
- Deliver a high standard of support to clients through the Service Centre and Self-Service Portal
- Maintain and enhance the end user desktop environment and its supporting services
- Maintain and enhance core departmental IT hybrid infrastructure and supporting technology platforms
- Deliver business analysis and testing services
- Deliver ICT projects and technology for business projects
- Manage key ICT contracts including the NRI contract.
**ABOUT THE** OPPORTUNITY**
The Team Lead ICT Priority Support will be responsible for the following key functions:
- Executive IT Support: Provide direct, high-priority technical support to executives, senior leadership, and secretary, ensuring mínimal disruptions to their workflow.
- Incident Management: Quickly diagnose and resolve hardware, software, and network issues affecting executive operations, ensuring timely resolution and mínimal downtime.
- Team Leadership & Mentorship: Supervise and mentor a team of IT support specialists dedicated to executive assistance, ensuring high-quality service delivery.
- Technology Optimization: Continuously evaluate and upgrade executive IT tools, ensuring optimal performance, compatibility, and security.
- Meeting & Event Support: Provide technical setup, troubleshooting, and real-time assistance for high-profile meetings, video conferences, and public engagements.
- Cybersecurity Compliance: Ensure executives adhere to security protocols, implement best practices, and mitigate risks associated with cyber threats.
- Stakeholder Collaboration: Act as a bridge between IT and business leadership to align IT services with organizational goals.
- Training & Awareness: Conduct regular training sessions for executives on emerging technologies, cybersecurity awareness, and best practices for IT efficiency.
- Asset & Lifecycle Management: Maintain an inventory of executive IT assets, ensuring timely upgrades, maintenance, and replacements.
- 24/7 Availability & Rapid Response: Establish a dedicated, high-priority support channel to address executive IT concerns around the clock.
**DETAILED VACANCY INFORMATION**
For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
**CONTACT INFORMATION**
- For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
Frequently Asked Questions Opens in new window
Frequently Asked Questions Opens in new window
-
Project Support Officer- Ict Logistics
1 week ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - AU$120.00 - AU$140 per hour - Contact name: - Ciara Furlong- Job reference: - BBBH824_1664435783 - Published: - about 2 hours ago The Project Support Officer with ICT logistics and Governance skills will be responsible under general direction for logistic services that...
-
Analyst, Priority Support
1 week ago
Canberra, Australia Department of Finance Full timeBusiness Enabling Services Group / ICT Division / Internal Services Branch - APS 5 ($85,836 - $96,313) | Ongoing | Full-time - Canberra, ACT **ABOUT THE BRANCH** Priority Support is a specialised team within the Internal Services Branch that focuses on delivering high-quality ICT and Audio Visual (AV) support to the department's priority clients. These...
-
Ict Vip Support Services Team Lead
2 days ago
Canberra, Australia Department of Agriculture & Water Resources Full timeEL 1 - $112,294 - $120,780 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** Cyber Security and Shared Services support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information...
-
Ict Vip Support Services Team Lead
2 days ago
Canberra, Australia Australian Department of the Environment Full timeEL 1 - $112,294 - $120,780 per annum plus superannuation - Digital Services Division - Canberra, ACT **Who we are** Cyber Security and Shared Services support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information...
-
Ict Support Team Lead
2 weeks ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/JA0726**Title**: - ICT Support Team Lead - Salesforce - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 Months + EXT**Description**: - **Critical Federal Government Department with essential projects!**: - **Initial 12 Month Contract + a 12 month extension...
-
Rfq-asd-57-2024 Ict Desktop Support Technician
2 weeks ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - ICT - Employment type: - Contract - Salary: - AU$100 - AU$160 per hour - Contact name: - Ashleigh Martinez-Dyson- Job reference: - BBBH2115_1714520502 - Published: - about 5 hours ago ICT Desktop Support Technician will be responsible for deployment, troubleshooting and support of ICT endpoint...
-
Ict Strategy and Architecture Team Lead
5 days ago
Canberra, Australia Aurec Full timeAre you a seasoned ICT professional with expertise in strategy and architecture? We are currently seeking an EL1 ICT Strategy & Architecture Team Lead to join our Technology and Information Management (TAIM) team. As the team lead, you will manage the ICT Strategy & Architecture team and be responsible for implementing and aligning Comcare's ICT Strategy...
-
Gateway Services Project Support Officer
2 weeks ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - AU$100 - AU$140 per hour - Contact name: - Ashleigh Martinez-Dyson- Job reference: - BBBH2103_1714441625 - Published: - about 3 hours ago Major Responsibilities: - Assist with leading and managing activities for planning, development and implementation of projects and...
-
Ict Hardware Technician
2 weeks ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1874_1707261209 - Published: - about 6 hours ago Cleared are supporting the Intel Agencies are looking to speak to TSPV Hardware Technician for multiple...
-
Data Transfer and Support Analyst
1 day ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1828_1705895033 - Published: - about 13 hours ago Cleared are supporting the Intel Agencies are looking to speak to TSPV Data Transfer and Support Analyst for multiple positions. This opportunity you will...
