Team Lead, Ict Priority Support
2 days ago
Business Enabling Services Group / ICT Division / Internal Services Branch
- Executive Level 1 ($126,885 - $153,655) | Ongoing | Full-time
- Canberra, ACT
**ABOUT THE BRANCH**
The priorities of Internal Services and Cyber Branch are to:
- Deliver a high standard of support to clients through the Service Centre and Self-Service Portal
- Maintain and enhance the end user desktop environment and its supporting services
- Maintain and enhance core departmental IT hybrid infrastructure and supporting technology platforms
- Deliver business analysis and testing services
- Deliver ICT projects and technology for business projects
- Manage key ICT contracts including the NRI contract.
**ABOUT THE** OPPORTUNITY**
The Team Lead ICT Priority Support will be responsible for the following key functions:
- Executive IT Support: Provide direct, high-priority technical support to executives, senior leadership, and secretary, ensuring mínimal disruptions to their workflow.
- Incident Management: Quickly diagnose and resolve hardware, software, and network issues affecting executive operations, ensuring timely resolution and mínimal downtime.
- Team Leadership & Mentorship: Supervise and mentor a team of IT support specialists dedicated to executive assistance, ensuring high-quality service delivery.
- Technology Optimization: Continuously evaluate and upgrade executive IT tools, ensuring optimal performance, compatibility, and security.
- Meeting & Event Support: Provide technical setup, troubleshooting, and real-time assistance for high-profile meetings, video conferences, and public engagements.
- Cybersecurity Compliance: Ensure executives adhere to security protocols, implement best practices, and mitigate risks associated with cyber threats.
- Stakeholder Collaboration: Act as a bridge between IT and business leadership to align IT services with organizational goals.
- Training & Awareness: Conduct regular training sessions for executives on emerging technologies, cybersecurity awareness, and best practices for IT efficiency.
- Asset & Lifecycle Management: Maintain an inventory of executive IT assets, ensuring timely upgrades, maintenance, and replacements.
- 24/7 Availability & Rapid Response: Establish a dedicated, high-priority support channel to address executive IT concerns around the clock.
**DETAILED VACANCY INFORMATION**
For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
**CONTACT INFORMATION**
- For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
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