Team Leader

**Full time ongoing position based on Gubbi Gubbi Country in Caboolture**
- **$107k - $118k + Super + Salary Packaging**
- **Flexible, family friendly organization - work from home up to 50% of your week**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the role**

Funded by the National Disability Insurance Agency (NDIA), and delivered in line with evidence-based best practice, the Early Childhood Approach (ECA) is designed to provide a range of flexible and responsive supports for children (under 9 yrs) with developmental delay or disability. The program focuses on greater inclusion for children by building on family strengths and growing the capacity and awareness of mainstream and community services to support children with a developmental delay or disability.

As a Team Leader in our Intake Team, you will lead a dedicated team of Service Support Coordinators responsible for the intake function and the first point of contact for families and referrers. Through clear and focused leadership, professional supervision and practice guidance, you will support your team to provide intake services across Caboolture/Strathpine and Brisbane.

**Duties**
- You will support a team of Service Support Coordinators who drive key client facing administrative duties across the ECA program.
- You will monitor and report on your team’s performance to meet the needs of families and our key contracted service deliverables.
- You will have a high level of analytical skills with the ability to interpret data and identify opportunities to support with continued service improvements.
- You will thrive in a fast-paced, varied role that requires a high level of self-direction.
- You will have advanced skills and experience with IT systems, including Microsoft Office.

**Our Benefits**

**We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes**:

- Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- Motor Vehicle Packaging Options - to suit your lifestyle.
- Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development Skills and Requirements

**Skills and Experience**

You will have a relevant degree qualification in an area related to service delivery and:

- Demonstrated experience leading a team to provide a high level of customer service
- People leadership experience with the ability to build and develop an engaged, high performing team
- Comprehensive management skills including troubleshooting, managing multiple deadlines and conflict resolution
- Collaborative approach with the ability to successfully influence and engage a range of internal and external stakeholders
- If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace. _

Please submit your current CV and 1-page cover letter outlining your suitability and interest in the role.