Payroll General Specialist

**Overview**

Contributing to the Team’s results by assisting with efficient, effective and accurate processing of contributions and payroll general enquiries within agreed service standards.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Fulfil all role requirements and key accountabilities of the Payroll General Specialist
- Liaison, guidance, and support for GESB employers.
- Visits to employer sites
- Manage key stakeholder relationships with Key Account Management team at GESB and GESB employers

Operational Management
- Daily monitoring of error directories and reporting
- Submission of employer refunds in ePass
- Investigating complex queries
- Identifying, investigating and resolving reoccurring unallocated contributions
- Liaison and guidance and support to GESB employers
- Act as Team Manager in absence to lead others in performance, technical solutions and people management and communications.
- Managing work flow and volumes in conjunction with Management.
- Escalation management
- Act as a mentor to administrators with a focus on guiding their behaviours and performance, in particular overall processing tasks
- matter expertise for the development, documentation and implementation of new process rules and changes
- Implement, manage and participate in projects that will add value to the team, business and member
- Actively identify any training needs in order to further develop your or the teams capability.
- Working with and communicating with key stakeholders to advise of updates, changes and resolutions that will impact the business
- Support management direction and change initiatives as necessary
- Assist Team Manager with the management of tasks including high priority requests and projects
- Assist in the development of a high quality focus business environment that achieves continual process improvement
- Assist team members and work across other teams to assist in the delivery of services to meet organisation and team goals
- Any other additional tasks specified by your Manager.

People Leadership
- Encourage innovation, a culture of excellence and positive problem solving strategies
- Proactively drive both individual and team objectives and targets

Governance & Risk
- Adhere to internal privacy guidelines and maintain confidentiality
- Determine/recommend strategies to minimise areas of risk or gaps for the organisation and ensure continuous development
- The above list of key responsibilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Minimum of 2 years’ experience within the Superannuation or financial Industry sector.Adaptive to change and eagerness to find new and improved ways to work.
- Coaching and mentoring staff to assist in development and the ability to provide support & direction to others
- Generate creative solutions to address problems and commit to follow through
- Excellent communication skills - written and verbal correspondence.
- Quality mindset with a focus on innovation and continuous improvement.
- Generate creative solutions to address problems and commit to follow through.
- Good problem-solving abilities and technical expertise.
- Strong attention to detail.
- Excellent relationship building skills to address and respond to internal and external requests.
- Effective team player with the ability to embrace change and drive outcomes
- Ability to demonstrate leadership behaviours

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

We are a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.

We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.

Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people