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Admission Co-ordinator
3 weeks ago
**General information**:
- Position number
- 50573633
- Posted date
- 17-Apr-2025
- Closed date
- 01-Jun-2025
- Business unit
- Residential Aged Care
- Division
- Southern Operations
- Office location
- North Coogee
**Description and requirements**:
- Real impact you can feel good about: Improving aged care together
- Leading Aged Care Provider
- Career Pathway from Admissions Coordinator to Relationship Specialist
- Variety working across Como, Embleton and Greenmount Homes
Join our passionate team dedicated to making a meaningful impact on the lives of older Australians. We’re one of the biggest providers, leading the way with personalised and respectful care for over 9,500 residents and clients across private and residential aged care homes, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It’s work you can feel good about.
**The opportunity**
The Admissions Coordinator, in conjunction with the General Manager is responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
The Admissions Coordinator actively supports the Home in ensuring the delivery of all sales and admissions commitments as well as the management of the enquiry, tour, sales and resident Welcome processes. The role operates in a matrix style environment whereby strong collaborative partnerships are required with other national and regional functions such as the Regional Relationship Manager, Relationship Specialists, Marketing, Admissions & Additional Services teams. Success will be built upon strong relationships with all key stakeholders and internal partners, residents and/or their families and the ability to support positive financial outcomes in line with the organisations Occupancy, RAD and EBITDA targets.
**The important role you’ll play**
- Supporting the effective execution of the local area marketing and admission program
- Driving exceptional service through the delivery of the Welcome process
- Planning and coordinating activities developed within the marketing and admissions program
- Managing customer inquiries and conducting tours of the Home
- Displaying a high level of customer service in all that you do
**What you'll bring to the role**
- Demonstrated understanding of sales processes (desirable)
- Exceptional delivery of customer service
- Experience within an aged care environment (favourable but not essential)
- Demonstrated proficiency in verbal and written communication skills.
- Demonstrated proficiency in supporting budgeting and sales target processes.
- Proven experience in roles that require maintaining confidentiality
- Proven ability to effectively communicate with employees across all levels within the organization and other relevant stakeholders.
- Excellent stakeholder management and team-building skills
**What our people love about working here**
As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.
We believe in the power of hearts and minds. We know how the little things make a real difference. We're a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you're physically and psychologically safe at work. We want you to feel seen, valued, and respected for the professional skills you bring to the team.. We celebrate your work, support your life outside work and consider you one of our own from the start.
**Benefits to support and reward you**
- Enjoy a flexible working environment giving you better life balance and wellbeing
- Lots of opportunities to realise your potential in an organisation that invests in your personal development.
- Be supported to grow, learn, and explore new career pathways or specialisations across Australia
- Salary packaging through Maxxia
- Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
- An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis
- Reward and recognition programs celebrating your hard work
**How to apply**
To work in residential aged care, you will need to provide satisfactory background checks, including police check, current year flu vaccination, and certification proof.
