Customer Solutions Representative

2 weeks ago

Huntingwood, Australia Linde Material Handling Pty. Ltd. Full time

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We’re built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

In Australia, we are one of the fastest growing Material Handling companies and are recognized as having the highest quality products and people to deliver superior outcomes to our customers.

If you are passionate about customer service, you have a background in administration and sales and would welcome the challenge of assisting customers nationally, we are looking for you

We currently have a position available for an Inbound Customer Solutions Representative that can be based in either Huntingwood NSW, Brisbane QLD or Melbourne, VIC

**What we offer**:

- Continuous on-the-job coaching and development
- Support for your professional development and internal career opportunities
- Secured and on-site staff parking

**Tasks and Qualifications**:

- Provide sales support to new and existing customers for online and direct phone sales
- Directing enquiries, if needed, to the appropriate team
- Maintaining customer records in our CRM system
- Maintaining KPI’s and benchmarks to ensure a high-quality service standard
- Collecting and communicating customer insights to the business to drive positive change.

**Qualifications and Experiences**:

- You possess amazing customer service skills that are tried and tested in a customer focused environment
- Communicate effectively and timely through both verbal and digital mediums.
- Customer’s are at the core of your actions and you carry a service mindset
- Ability to remain composed when faced with a challenging situation
- Qualifications in sales/marketing is preferred but not essential

If this role sounds like your next big opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.
- We do not accept unsolicited resumes from agencies. _
- LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate._

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