Customer Experience Expert
7 days ago
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.This role in a large branch supports the Branch and or Customer Service Manager in ensuring the efficient and effective delivery of service to meet each customer’s requirements. In smaller branches the role provides the first point of contact for the branch. In both cases the role supports the branch management team administratively and operationally and relieves for the Customer Service Manager / Branch Manager in their absence.
Working Relationships
Internal relationships - Technicians, Customer Solutions, Support Functions including Human Resources, Finance and Information Technology and Supply and Distribution.
External relationships - Local customers (Insurers, Loss Assessors, Facilities Managers), Local Suppliers.
**Qualifications**:
Essential
Minimum School Certificate or equivalent.
Experience & Attributes
Essential
Operated in service industry role with focus on people, financial and resource coordination for minimum two years.At **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
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