Porter - Guest Experience Expert

2 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**Porter - Bellstand
**Job Number**24201875
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

Exploring your full potential and reaching career goals is a journey of self-discovery and ambition. It involves setting clear, achievable objectives, continuous learning, and embracing challenges along the way. Join us as at The Westin Melbourne as a Porter - Guest Service All rounder to feel empowered by career growth opportunities in a people-first environment. We invest in individuals so they can transform their day-to-day tasks into steppingstones towards a fulfilling career path. At The Westin Melbourne, we rise to make each day better for our guests, our communities and each other.

About You:

- You are a people person, welcoming and knowledgeable about our hotel
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- A current driver’s license
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career

Position Summary:

- Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
- Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
- Rise with us and support the front office team in general operational tasks
- Escort guests to their rooms and explain all features & hotel offerings
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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