Customer Service Officer

1 week ago

Enoggera, Australia Flow Autobody Full time

**Location**: Enoggera, QLD

**Job Type**: Full-Time
**Salary**: Competitive, based on experience

**About Us**: At Flow Autobody, we take pride in our commitment to precision, structure, and top-tier customer service. As a leading automotive body shop in Enoggera, we’ve built our reputation on a well-organized, smooth customer experience. We are seeking a strong-willed, detail-oriented individual who thrives in a structured environment to join our team as a Receptionist/Customer Service Officer (CSO).

**Key Responsibilities**:

- Serve as the primary point of contact for customers, ensuring a professional, customer-first experience at all times.
- Manage the scheduling of appointments, bookings, and repair updates with precision and efficiency.
- Handle all inquiries and requests with clarity and attention to detail, ensuring smooth communication between customers and technicians.
- Maintain an organized and structured workflow, ensuring that all customer interactions and administrative tasks are handled seamlessly.
- Assist in invoicing, data entry, and administrative tasks, maintaining high accuracy and efficiency.
- Keep the reception area neat, orderly, and welcoming.

**Skills & Qualifications**:

- Strong-willed and self-motivated, with the ability to remain focused and organized in a fast-paced environment.
- Proven experience in a customer service, reception, or administrative role (experience in the automotive industry is an advantage).
- Exceptional attention to detail, with a focus on accuracy and following structured processes.
- Excellent communication skills and a passion for delivering customer-focused service.
- Ability to manage multiple tasks efficiently while maintaining a high level of organization.
- Proficient in Microsoft Office and office management software.

**What We Offer**:

- A well-structured, professional environment with a clear focus on customer satisfaction.
- A supportive team dedicated to maintaining a high level of service and attention to detail.
- Competitive salary with opportunities for career development and growth within a reputable company.

**Application Deadline**: 21 October 2024

**Job Types**: Full-time, Permanent

Pay: $50,918.82 - $71,889.24 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

**Experience**:

- Administrative: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 14/10/2024

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