Assessment, Triage and Resolution Officer

1 week ago

Brisbane, Australia Queensland Government Full time

**The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

Triage complaints and notifications to identify and clearly articulate complaint issues, determine risk, priority, and necessary assessment activities. This can also include taking initial calls, triaging complaints and other matters and conducting early resolution where possible.
Issue statutory notices to obtain information necessary to complete comprehensive decision-making principles and maintain comprehensive case file records in accordance with legislative and organisation requirements.
Establish and nurture relationships with internal stakeholders to promote seamless service delivery and quality outcomes by working within the values and priorities of the OHO.
Provide ongoing input into the development and continuous improvement of complaint handling business processes and resources through sharing ideas for improvement in day-to-day work.
Perform other activities in relation to triage and assessment as directed.

Additional Information.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button**

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