Kyc Collect Analyst

**_We are searching high and low to find an outstanding KYC Collect Analysto join Financial Crime Operations team. _**
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any queries about this based on your individual circumstances. _

Our Regulatory and Control Operations Team (RACO or Financial Crime Operations) are accountable for leading a complex and diverse shared service for Financial Crime Operations across CBA.

Spanning multiple Business Units, multiple global locations and multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments Sanctions Screening, Customer Sanctions Screening, Pep Screening, Enhanced Customer Due Diligence of High Risk customers, on-boarding, on-going due diligence and maintenance and Law Enforcement Agency Notices.

Know Your Customer (KYC) is a specialist team that supports multiple regulatory requirements such as:

- The collection of information from customers in way of KYC
- The collection of Source of Funds and Source of Wealth as part of financial Crime

This specialist team extends our ongoing commitment to:

- Know Your Customer (KYC)
- Anti-Money Laundering (AML)
- Counter Financing Terrorism (CFT)
- Customer On-Boarding obligations and Common Reporting Standards (CRS/FATCA)
- The team aims to ensure compliance while at the same time making these processes easy and simple for our customers.
- As an Analyst - you will report to a Team Leader within Financial Crime Operations. _

**Do work that matters
As an Analyst - KYC you will provide support to our internal and external customers with:

- AML/ CTF
- Collecting additional KYC information as required
- Uplifting customer information to enable the bank to better meet its regulatory obligations

You will be able to contribute to the team culture and results by:

- Maintaining individual morale, motivation and performance
- Actively contributing in team meetings
- Contributing to a safe, honest and collaborative working environment
- Identifying gaps and raising continuous improvements ideas

**We’re interested in hearing from people who have**
- You will be expected to perform the following tasks in a manner consistent with CBA’s Values and People Capabilities.
- Support multiple brands across various jurisdictions through:

- Collecting information from front line staff and customers relating to complex entities and individuals
- Document comprehensive evidence to support the collection of information.
- Ensuring that you complete assigned tasks accurately and to the best of your ability
- Manage customer expectations on resolution process, timeframes, escalations and complaints
- Manage confidentiality of customer information and circumstances within privacy legislation and internal policy
- Ensure that all internal processes are continuously reviewed to ensure efficiency and accuracy
- Undertake any other tasks assigned by your manager that you have the capability to perform safely
- Provide continuous improvement recommendations and contribute to innovative ideas (instead of the above).
- Undertaking a high volume of calls to capture additional KYC information from customer
- Deliver excellence in customer service and perform all tasks in accordance with the Group's policy and standards and regulatory expectations.

**We’re interested in hearing from people who**
- Some experience understanding ownership structures of Companies, Trusts, Partnerships & Associations
- Financial Services Industry experience is a must
- Call Centre Experience is highly desirable
- Experience in investigating and handling complaints
- Excellent communication skills (written and oral)
- Ability to communicate with a diverse range of business and high value customers, including upset or distressed customers
- Ability to articulate complex information into easy to understand questions for customers
- Highly accurate and concise written communication skills
- Displayed commitment to quality customer service, strong problem -solving and decision-making capabilities
- Ability to work well in a fast paced environment
- Strong attention to detail
- Strong problem-solving skills
- Ability be flexible and adapt and time manage multiple tasks
- Sound task management
- Exposure to data analytic tools & workflow management tools
- Degree or equivalent in finance or similar relevant field preferred
- Call Centre Experience preferred

**_Your development matters to us _**
- If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the Code of Conduct guides our decision making so we can do what’s right in every situation. _

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