Exchange Traded Funds

**JOB DESCRIPTION**
Embark on a rewarding career journey with the firm in the Operations team where we are committed to excellence, innovation, and fostering a collaborative environment. Join a high performing team and make an immediate impact to our Exchange Traded Funds (ETF) Servicing business.

As an Associate in the Exchange Traded Funds (ETF) Servicing Operations team, you will be responsible for the ETF Servicing offering at JPMorgan, which includes ETF Order Taking, Order fulfillment, Basket Creation and PCF publication on behalf of ETF client along with managing the relationships with Authorized Participants. You will also be an effective mid-level manager with ETF experience and manage a team of individuals responsible for the service delivery to ETF clients. In your new role, you will demonstrate thought leadership and solid combination of industry knowledge with client service skills.

**Responsibilities**:

- Manage all ETF order activity and related queries
- Manage the client’s trading activity (daily) including reviewing reconciliation breaks on Shares and Valuation and related client queries
- Publish on a daily basis the key deliverables to external stakeholders
- Participate in industry working groups, initiatives and current events related to ETF
- Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and Transfer Agency (TA) deliveries
- Participate in discussions with Fund Sponsors looking to launch new ETF products
- Provide monthly Key Performance Indicators (KPI) reporting to clients and senior management

**Required qualifications, capabilities, and skills**
- Bachelor’s degree and 3+ years of industry experience
- Quick learner both technical knowledge and systems
- Effective analytical, prioritization, organizational, managerial and time management skills
- Ability to be effective in a global operating environment and a matrix management organization
- Ability to build and maintain effective working relationships with clients and counterparties
- Excellent customer service skills with attention to detail
- Results orientated; ability to create and sustain a target driven environment

**Preferred qualifications, capabilities, and skills**
- ETF industry experience (3+ years)
- Advanced Excel skills, Visual Basic for Applications (VBA), etc
- Excellent knowledge of complex corporate actions and dividend income
- ETF cash component expertise

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.