Weekend Dispatcher/job Allocator

4 days ago

Gympie, Australia Trio Automotive Group Full time

**Trio Automotive Group Pty Ltd** is seeking a professional and motivated **Tow Dispatcher/Job Allocator** to join our expanding operations, based out of **Gympie, QLD**. This is an exciting opportunity to play a key role in coordinating our nationwide towing and roadside assistance services, with the option to work remotely during shifts.

Trio Automotive Group operates 24/7 Towing and Roadside services across multiple regions in Australia. We’re looking for a team player with a sharp mind and a passion for helping people — someone who thrives under pressure and wants to grow with a company that values loyalty, Customer Service and performance.

**What You’ll Be Doing**:

- Coordinating and dispatching towing jobs efficiently across various Australian regions
- Managing high volumes of calls and dispatch requests professionally
- Communicating with drivers and customers to ensure accurate job delivery
- Updating job status in dispatch software and maintaining accurate records
- Monitoring job progress and resolving any issues that arise in real time
- Providing exceptional customer service under time-sensitive conditions
- Working closely with other departments to ensure seamless operations
- Process customer payments, generate and issue invoices, and perform timely follow-ups to ensure accurate account reconciliation and effective cash flow management

**What We’re Looking For**:

- Strong communication skills with excellent phone manners
- Experience in transport, logistics, dispatch or customer service (preferred)
- Confidence using technology and dispatch systems
- Ability to multitask and remain calm under pressure
- A proactive and detail-oriented approach to problem-solving
- Ability to work independently, especially on night shift
- Team-focused attitude with a commitment to company goals
- Someone Motivated to work Saturday/Sunday 6am-6pm

**Job Types**: Permanent, Casual

Pay: From $35.00 per hour

Expected hours: 22 - 26 per week

**Benefits**:

- Work from home

Schedule:

- 12 hour shift

**Experience**:

- Transport Dispatching : 1 year (preferred)
- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Weekend Work: 1 year (preferred)

Licence/Certification:

- Open Car Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 20/07/2025

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