Service Leader

**About us**:
We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**About the service**:
Safe Haven is a brand new service that provides a warm, welcoming, non-clinical, safe space that people can freely go to if they are experiencing emotional distress, mental health concerns, isolation and loneliness and are seeking connection and support.

Safe Haven offers another option for people in distress to complement what is currently available through hospital emergency departments and mental health crisis services in a supportive, safe, and comfortable environment. It allows a person to:

- Receive immediate, person-centred and compassionate care.
- Access support from Suicide Prevention Peer Workers within their community, outside a clinical setting.

**On Offer**:

- Based in Belconnen
- Full-time & Fixed-term (contract ending 30/06/23)
- Excellent Base salary plus Super
- Salary packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- One paid wellbeing leave day per year
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- Excellent training & career development
- Supportive team environment

**Role Overview**:

- Be involved in building and demonstrating a new service model for the** **ACT.
- Work in close partnership with the Manager to provide leadership, practice development and mentoring sessions to a team of suicide prevention peer workers.
- Provide instructions, guidance support and actively work with the team to improve identified skill areas
- Execute administrative functions that support service delivery
- Monitor and review the systems and processes used in Client Services. The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons experiencing distress and/or suicidal crisis.
- Work collaboratively with key stakeholders, including people with lived experience and Safe Haven guests to continuously improve this new and innovative service.
- Where required, provide direct support to people visiting Safe Haven (e.g. use personal lived experience of suicidal crisis recovery to connect with guests and provide support of evidence-based strategies underpinned by recovery orientated principles to provide assistance to individuals experiencing a suicidal crisis)

**Requirements**:

- Minimum of a Cert IV in a Community/Human services related discipline (ideally a completed Diploma or Degree). Cert IV in Mental Health Peer Work (including elective CHCCCS003 Increase the safety of individuals at risk of suicide) highly desirable.
- Willingness to undertake other training (Intentional Peer Support (IPS) Core Training, Roses in the Ocean training programs, Safe Side training, etc)
- Ideally 1 years’ experience in leading and managing a team, or significant experience as a Senior Support Worker
- Personal lived experience of suicidality and recovery and proactivity in managing wellbeing
- Experience and skills in working with people experiencing immediate distress and/or suicide ideation.
- Ability to think and act calmly and deal sensitively with distressed people
- Demonstrate effective listening, communication skills, empathy; and the capacity to relate with others with dignity and respect
- Ability to help Safe Haven guests link in with other relevant community resources and to promote the rights, responsibilities and recovery of program participants
- Ability to implement and facilitate planned activities resulting in greater community access and support
- Proficiency in use of computer and Microsoft office
- Demonstrated ability to work with families, carers, government agencies and community services
- Current driver's licence
- Must be eligible to apply/currently hold a WWVP.

Vaccination against COVID-19 is a requirement for all positions (in accordance with Public Health Orders, Work Health and Safety and duty of care obligations for staff and participants/students). As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with all government orders and directives.

This includes but is not limited to people with a lived experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.