Overnight Bell Attendant

5 days ago

Sydney, Australia Capella Hotels and Resorts Full time

**The Overnight Guest Service Agent** **Bell Desk **is responsible for extending a warm arrival welcome and fond farewell to all guests. The individual will ensure payment information and billing setup is established correctly. The individual assists in providing room orientations and assists guests during their stay.
- Greet and welcome all guests to the hotel in a warm, professional and friendly manner. Open doors, assist guests/visitors entering, and leaving property.
- Ensure guests are greeted in the lobby with a warm professional friendly manner and anticipate their needs by offering assistance before being asked.
- Provide efficient luggage storage, retrieval of parcels and other objects for guests and ensure accurate inventory of items on loan, and all items are collected in time or before check-out.
- Perform currency exchange for in-house guests in line with established procedure.
- Receive cash payments and process paid-outs in line with established procedure.
- Be knowledgeable of the hotel's offerings, special events or promotions to provide the most up-to-date information and accurate information to guests.

**Talent Profile**
- Full Drivers license
- Amenable to work overnight shift
- Customer service experience
- Ability to work unsupervised
- Basic computer skills
- Good spoken English
- Valid working rights in Australia

**What you will receive with Capella Sydney**
- Be a part of likeminded team members who share knowledge to be successful
- Work with beautifully crafted spaces and amenities in a Heritage building
- Complimentary meals
- Full uniform provided and laundered.
- Discounts and more
- Ability to grow and develop within and opportunities with the group.

**Job Types**: Full-time, Permanent

Pay: $23.23 - $35.55 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift
- Evening shift

Work Authorisation:

- Australia (required)

Work Location: In person

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