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Production Support Manager

2 weeks ago

Welshpool, Australia Komatsu Full time

**The Opportunity**:
The Production Support Manager - Data Devices assists with machine connectivity to gain valuable insights from machine data, identify sales opportunities, and drive efficiencies through a better understanding of machine usage. This role also helps customers optimise productivity and utilisation of their fleet. Connected machines provide an extra level of support for our customers.

This role acts as the primary window for all matters relating to machine communication for Komatsu mining data logging and transfer devices.

**Key Responsibilities**:

- Support the Install of devices in the field and workshop to ensure the initial commissioning and communication is successful.
- Machine connectivity - Provide support and take action to maintain a high level of machine connectivity (mobile phone technology, satellite, LAN, Wi-Fi etc)
- Training - Conducts planned and ad-hoc training sessions for both Komatsu and customers
- A key challenge in this role is supporting data devices in the field. This requires a high level of understanding of how data device’s function and their relevant data flows
- Data completeness - Assisting the service group in fault finding non-communicating machines
- Data accuracy - Ensure data sets are complete and being received in the required format.
- Data accuracy - Ensure the data is located in the correct area in the databases. Units should have correct meta data - Site, Branch, region, Customer etc).
- Provide timely and detailed feedback on issues/actions taken
- Troubleshooting and diagnosis of non-communicating machines
- Complete & circulate reports on machine connectivity
- Investigate, provide feedback on, and rectify failure modes

**Role Located: Welshpool**

**Komatsu Benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- **Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Mining Industry experience
- Mechanical or engineering aptitude
- Komatsu systems experience is highly desirable
- Excellent communication skills both written and oral
- Ability to read and follow schematics
- Methodical approach to troubleshooting
- RF communication and Network experience (Radio/Satellite/Telecommunication)
- Certified Engineering tradesperson - Mech/Elect
- Proven documentation skills
- Basic understanding of Microsoft office tools - Word, excel, outlook etc
- Current Driver’s License
- Ability to build strong internal and customer relationships
- High personal and professional standards of behaviour and ethics
- Ability to actively contribute as a part of a team
- Organised, ambitious, motivated and goal focused
- Project Management
- Basic understanding of Information Technology/Computer Science
- Qualifications_
- Telemetry Communication/Radio Communication Technician or Certified Engineering Tradesperson - Mech/Elect with Radio Communication experience
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._