Operations Manager, Major Investigations

1 week ago

Parramatta, Australia Westpac Group Full time

**Operations Manager, Major Investigations - 32580**
- Full time, permanent opportunity
- Parramatta, NSW
- Amazing job opportunity

**How will I help?**

**Key Accountabilities**
- The Operations Manager (Fraud & AML Investigations Support) will be responsible for people leadership of the Major Investigation admin & intelligence functions, who focus on the reporting and administrative tasks within Major Investigations for both Fraud and AML
- Responsible for optimising team performance through objective setting, monitoring performance, coaching and development to maximise their people growth and potential
- Be an escalation point for customer complaints
- Key stakeholder for project and change teams for any new projects that may impact Major Investigations
- Responsible for reviewing and contributing to all business reporting
- Ensuring processes are designed to deliver great customer outcomes
- Ensuring cases are managed in line with documented policies and procedures

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
To be successful in this role you will need:

- Extensive Financial Crime knowledge including Fraud, Anti Money Laundering / Counter Terrorism Financing
- Strong knowledge in Active Operations Management tools and frameworks
- Ability to utilise business metrics to drive efficiency
- Experience and proven track record in driving continuous improvement
- Experience in operational reporting & insights
- Possess strong people management skills
- Strong experience with customer complaint handling and resolution

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._

  • Investigator

    1 week ago

    Parramatta, Australia Westpac Group Full time

    **Investigator - 46208** - **Full time | Permanent**: - **Parramatta Location**: - **Hybrid working model - 2 days in Parramatta office + WFH **How will I help?** This role exists to support the Major Investigations and Partnerships team within AML/CTF and Sanctions Operations that delivers compliance and customer outcomes across all Westpac Group...

  • Investigator

    4 days ago

    Parramatta, Australia Westpac Group Full time

    **Investigator - 49126** - Full time | Permanent - Parramatta - Hybrid working model - x 2 days in Parramatta office + WFH **How will I help?** This role exists to support the Major Investigations and Partnerships team within AML/CTF and Sanctions Operations that delivers compliance and customer outcomes across all Westpac Group brands. In this role you...

  • Major Account Manager

    4 days ago

    Parramatta, Australia Talent Web Full time

    $590PD + Super - 12 Month Initial Contract - Parramatta / WFH Location - **$590PD + Super**: - **12 Month Initial Contract**: - **Parramatta / WFH Location** **The Client**: Our client is a large cluster of the NSW State Government who are looking for a Major Account Manager to be the key point of contact between developers and this cluster of...

  • Factual Investigator

    2 weeks ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure on offer! - Comprehensive induction and ongoing support provided! Procare's Factual Investigation Division are seeking **Factual Investigators**knowledgeable in **Workers Compensation and CTP investigations** to join our...

  • Factual Investigator

    2 weeks ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure on offer! - Comprehensive induction and ongoing support provided! Procare's Factual Investigation Division are seeking motivated **Factual Investigators **experienced in **Workers Compensation and/or CTP investigations** to join...

  • Ctp Investigator

    2 days ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration rates! - Comprehensive induction and ongoing support provided! Procare’s Factual Investigation Division are seeking multiple **CTP Factual Investigators** to join our expanding team in Western Sydney and across NSW! _Never the same day twice!_ As a Factual...

  • Factual Investigator

    3 days ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure on offer! - Comprehensive induction and ongoing support provided! We are seeking **motivated and dedicated** professionals to join our NSW factual investigations team as we continue to expand! We are seeking **senior factual...

  • Investigator, External Investigative Reporting

    2 weeks ago

    Parramatta, Australia HSBC Full time

    **Some career choices have more impact than others.** We’re looking for progressive minds who are driven and forward-thinking, who are **open** to different ideas and cultures, who can **connect** with customers and colleagues and who’ll work with **courageous integrity** every day. As an HSBC employee in Australia, you’ll have access to tailored...

  • Senior Investigator

    4 weeks ago

    Parramatta Park, Queensland, Australia NSW Government Full time

    Senior Investigator - NSW Fair TradingClerk Grade: 7/8 ($113,574 + Super and Leave Loading + Accrued flex time)Duration: 3 roles – 1 x ongoing, 2 x Temporary for up to 6 monthsLocation: Parramatta 2 – 3 days per week, with other locations considered and hybrid and flexible working conditions available.Hiring Manager: Harley NobleApplications Close:...

  • Factual Investigator

    2 weeks ago

    Parramatta, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure on offer! - Comprehensive induction and ongoing support provided! We are seeking **motivated and dedicated** professionals to join our NSW factual investigations team as we continue to expand! We are seeking **factual...