Manager Absence Coordination Line

**Employment Type**: Permanent Full-Time, 38 hours per week
**Position Classification**:Health Mgr Lvl 3
**Remuneration**: $127,150 per annum to $144,444 per annum + super and benefits
**Location**: NSW Ambulance State Operations Centre, Sydney Olympic Park
**Closing Date**: 08 December 2024

**ABOUT US**

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

Around the Grounds

**ABOUT THE ROLE**

This role will provide leadership and strategic direction to develop and deliver a state-wide shift absence coordination program to deliver high-quality, cost-effective and efficient rostering outcomes optimised to support operational requirements and sustainable results. The position holder is to engage, manage and support key stakeholders to ensure the fulfilment of resources supports service delivery expectations.

The Manager will be required to conduct organisational reviews on the operational effectiveness of the Absence Coordination Line and develop and implement strategic initiatives to ensure the efficient and effective management of the rostering of resources. The position manages internal and external relationships providing professional and timely advice in relation to operational matters and ensures the adequate deployment of resources to meet service delivery expectations. The role provides high level support to the Absence Coordination Line Team Leaders, Rostering Coordinators and People Hub teams and involves the timely reporting of day of shift absences and the review and rostering of staff against vacancies.

Please refer to the Role Description and Position Conditions and General Info for further information.

**OPPORTUNITIES AVAILABLE (for eligible employees)**

Besides your salary, you’ll also have access to:

- A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more
- Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
- Additional Public Holiday
- Opportunities for extra tax savings through salary packaging
- Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)
- Extensive staff support programs available to all staff and families - free confidential and professional assistance for staff and their families
- Fitness passport, and medic-fit gyms at most locations - discounted gym membership that both you and your family can enjoy (eligible employees)
- Health coaching service available to all staff providing individualised support
- Discounted private health insurance
- Career development and growth opportunities

**ABOUT YOU**

To be successful in this role, you will require the following experience and attributes:

- Ability to implement best practices for high-quality, cost-effective rostering and operational management of shift absences, including station skills mix, roster management, and daily absence report evaluation.
- Demonstrated people management skills, including providing staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.
- Demonstrated ability to encourage and motivate staff, manage conflict and provide continuous support to staff who may come from a broad range of roles and have varying backgrounds and experiences.
- Sound knowledge of Acts, Regulations, Awards and Agreements and/or NSW Ambulance's operational and rostering requirements including unplanned leave management, resource management and reporting.
- Analytical thinking, the ability to analyse complex data sets, identify trends, and make informed decisions based on evidence.
- A holistic view of the roster to payroll system, including its interconnected components and the impact of changes on the broader system.
- The ability to effectively communicate complex ideas to a diverse range of stakeholders.
- Excellent organisational and prioritisation skills and the ability to make sound decisions under pressure.
- The ability to build relationships and collaborate effectively with a variety of internal and external stakeholders.

**HOW TO APPLY**

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

**Question 1**:Tell us about a time you gave performance feedback. Please outline the steps you took to set performance standards and monitor their progress.

**Question 2**:Tell us about a spe