Customer Service Officer

6 days ago

Parramatta, Australia Transport For NSW Full time

**Customer Service Officer (Fixed term 13 months)**:

- Organisation/Entity: Transport For NSW
- Job category: Projects
- Job location: Parramatta, NSW, AU, 2150
- Job reference number: 100350
- Employment type: Fixed Term Full-Time
- Salary range: $94376.0-$103816.0

You’re agile, keen and open to meaningful work and opportunities that come your way.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

**In this role, you'll**:
Work as part of a team delivering exceptional customer service and handling second level escalations/complaints/queries related to Opal,/Trip planner Transport Connect or other Transport related issues.

This role will see you managing a high volume of complaints and queries, coordinating with the Subject matter experts, maintaining records and responding responses to ensure the highest level of customer satisfaction is achieved.

For more information on this position and business unit, view the role description and information pack.

**About you**
You are experienced within a high volume sensitive customer service space and bring relevant experience within similar environments, and are skilled in working in a fast-paced, dynamic environment. You have managed customer accounts within a public sector environment, which is high volume, competitive and customer focused. You possess strong experience working on Salesforce Lightning and Salesforce Classic responding to feedback and complaints.

As a proactive individual with excellent communication, interpersonal and negotiation skills you will be able to influence others by the high standards you set to meet the varying expectations of internal and external customers and stakeholders.
In addition, your investigative, analytical and problem-solving skills including your attention to detail will see you solving complex customer disputes in a timely manner

**Who we are**
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

LI-Hybrid

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.

**Applications close: 11:59 pm Sunday, 22 June 2025.**

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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