
Tech Team Leader
2 days ago
**Job no**: 568118
**Work type**: Full Time
**Location**: Liverpool
**Categories**: Sales
- ** Full Time**Position
- Guaranteed base earnings + attractive commission
- Paths for career progression with a trusted national brand
**About Us**:
The Harvey Norman** Liverpool** Computer and Mobile Technology Department is seeking a passionate, customer service focused** Tech Team Leader**. Harvey Norman, a market leader in the retail industry, is seeking a dedicated and technically skilled individual to join our team. We value internal promotions and encourage our employees to explore new challenges and grow their careers with us.
**Role Overview**:
As a key member of our team, you will be responsible for providing exceptional customer service and technical support.
**Key Responsibilities**:
- Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals
- Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction
- Process returns and faulty products, coordinating repairs, replacements, or credits as needed
- Liaise with suppliers and repair agents to ensure prompt repairs or replacements
- Undertake cashiering and sales duties as required
**What We’re Looking For**:
- Confident communication skills and the ability to handle conflict with empathy and understanding
- Exceptional customer service skills
- Basic technical understanding of computers and related products
- Availability to work public holidays and late-night trade on Thursdays
- Retail experience is desirable
- **Availability**: Preferably Sunday to Thursday
**Why Join Us?**
- At Harvey Norman, we see our employees as integral parts of our team
- We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests
- Generous staff discounts
- An environment where good performance is recognised and rewarded
****
Don't miss out on this chance to join our successful team.
**Advertised**: 06 May 2025 AUS Eastern Standard Time
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