Client Success Manager

2 days ago

Perth, Australia Evergen Full time

**Company Description** At Evergen, our mission is to orchestrate over 10GW of distributed energy assets globally, accelerating the world’s transition to renewable energy. We lead the way in renewable energy optimisation, helping the electricity grid operate more efficiently while creating value for individual asset owners. Evergen is the software heart beating inside a "virtual power plant" (VPP). We optimise and orchestrate batteries, EVs, hot water systems, solar systems and other technologies to collectively support the electricity grid, and in so doing we increase the uptake of renewable energy and create additional value for individual asset owners. As a key member of our client success team, you’ll play a vital role in building and maintaining strong relationships with our clients while ensuring seamless project execution. Our mission? To deliver high-impact solutions on time and within scope, providing world-class service to our Australian and European clients. This is your opportunity to collaborate with a dynamic, forward-thinking team that thrives on innovation, problem-solving, and delivering exceptional experiences. - Client Relationship Management: Serve as the primary point of contact for European clients, ensuring their needs are met and their experience with Evergen is exceptional. - Client Onboarding & Ongoing Support: Facilitate a smooth onboarding process, provide training, and support ongoing client success initiatives. - Project Coordination & Execution: Manage client project timelines, deliverables, and milestones, ensuring smooth execution with support from the Product and Delivery teams. - Continuous Improvement: Identify areas for improvement within client engagement processes and contribute to initiatives that enhance the overall customer experience. - Cross-Team Collaboration: Work closely with Product, Engineering, and Delivery teams to align customer needs with Evergen’s technical and operational capabilities. - Compliance & Safety: Promote a safe and healthy work environment while ensuring adherence to all relevant policies and procedures. **Qualifications** - 3+ years of experience in Client Success, Client Delivery, or a related role within a SaaS business. - Strong organizational and communication skills, with the ability to manage multiple enterprise clients across various time zones. - Experience in project coordination, including tracking timelines and deliverables. - Strong attention to detail and excellent presentation skills. - Proficiency with Jira, Asana, HubSpot, Notion, and GSuite. **Bonus Points For**: - Energy industry experience, particularly in energy retailing or renewable technology. - Familiarity with the functionality of solar, home batteries, EV chargers, EVs, and hot water systems. **Additional Information** Our team is a diverse group of brilliant, curious, and passionate individuals working together to solve some of the world’s most pressing energy challenges.

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