Product Co-ordinator

1 week ago

Cheltenham, Australia ATG Full time

The Product Coordinator is responsible for assisting the product team with tour set up and ongoing inbox management. Provide support to Customer Service Centre and Sales Teams to grow product knowledge. Work to develop processes and procedures as well as system improvements to benefit the business.
**THE ROLE**
We are seeking a full time experienced professional or individual with a passion to work in travel. The coordinator is responsible for assisting to all APT, Travelmarvel & TravelGlo product teams with tour set up and ongoing tour maintenance. Provide support to Customer Service Centre and Sales Teams to grow product knowledge. Work to develop processes and procedures as well as system improvements to benefit the business.
Product Coordinators assist with the following activities
- Liaise and secure inventory with suppliers
- Setting up tour packages
- Management of cruise and hotel inventory
- Ensuring suppliers receive all final rooming lists, passenger lists, cruise manifests within the contracted time frame
- Assisting the business to maximise inventory
- Create traveller feedback forms
- Streamline/improve/develop processes to ensure consistency across all products and brands
- System improvements to enable better efficiency for the business
- Assisting Customer Service Centre with product enquiries
- Create traveller documentation

*
ABOUT YOU*
- High attention to detail
- Strong communication and organisation skills
- Ability to manage multiple activities and demands at the same time
- Time management
- Analytical and problem-solving skills
- Show initiative in assessing and implementing systems and processes to improve efficiency and teamwork
- Demonstrate strong teamwork while maintaining the ability to work autonomously
- Proficiency in Microsoft Office, particularly Excel
- Previous experience working in Travel or Product advantageous

*
WHAT WE OFFER*
- Familiarisation trips to experience our product firsthand
- Flexible workplace culture, work from home and work from the office
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
- Learning and development opportunities
- Great team environment throughout the company
- Volunteer Days
- Onsite parking available and close to public transport

*
ABOUT US*
We are an Australian-owned travel company who is as passionate about delighting our travellers as we are about the beauty of the places that we take them to explore. This passion, along with a profound respect for ourselves, our workmates, our customers, our community and our environment, has seen ATG establish a position as one of the world's leading travel companies.

*
OUR VALUES*
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Genuine service** - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- **Better together** - We are better when we connect and collaborate, valuing all opinions
- **For tomorrow** - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- **Celebrate the moments** - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**Job Types**: Full-time, Permanent

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