Customer Advisor, Leave and Relief

Customer Advisor, Leave and Relief - Melbourne's Western Suburbs
- Job number: 803864
- Primary position location: VIC- Melbourne inner
- Category: Banking & Financial Services
- Category: Retail/Consumer
- Work type: Permanent Full time
- Closing at: Oct 17 2025 - 23:55 AEDT

**Favourite**

- **Full-time** position based in our **Western Suburbs Branches** providing support to **Brimbank Shopping Centre, Ballarat, Caroline Springs, Delacombe, Gisborne, Hoppers Crossing, Melton, Point Cook, Sunbury, Sunshine, Tarneit, Watergardens Shopping Centre & Werribee** when required
- **Leave & Relief Position** - It is essential that you can travel between locations to support our branches and customers covering planned and unplanned leave _*mileage paid_
- 5 days per week, **Monday - Thursday 9:00am - 5:30pm**

**_Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges._**

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB:

- We are empowered to make a positive difference for customers and communities.
- Everyone is given the opportunity to learn, grow and achieve.
- We set bold ambitions and clear expectations to get the best customer outcomes.

**More focus on you**

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including:

- Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
- Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
- Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
- Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage

The Hours

Join our team in this full-time role working 5 days per week, **Monday - Thursday 9:00am - 5:30pm**

Your skills and expertise will be required to cover our **Brimbank Shopping Centre, Ballarat, Caroline Springs, Delacombe, Gisborne, Hoppers Crossing, Melton, Point Cook, Sunbury, Sunshine, Tarneit, Watergardens Shopping Centre & Werribee** branches, so a license and transport is essential. _*Mileage paid._

**In this role, you will**
- Support our **Western Suburbs Branches** by being the first point of contact for our customers and put them at the centre of everything you do
- Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions
- Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertake ongoing training and development to enhance your career

**What you’ll bring**
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
- An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
- An interest in upskilling and career development opportunities with NAB

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB