Customer Service Rep-australia

2 weeks ago

Brisbane, Australia Kennametal, Inc. Full time

**_About Kennametal_**

**Responsibilities**:

- Manage customer quote and order by standard procedures
- Providing the product availability, lead time, shipping information to external customers in a timely manner.
- Proactive track open orders and keep close contact with plant planners to ensure on time delivery. Raise and follow through expedite and escalation requests for customer urgent orders.
- Coordinate with warehouse and logistics staff to arrange on time shipment
- Ensure Customers are proactively notified of changes in order status. Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned area.
- Manage Customer Complaints in CRM system, arrange product repair, return/exchange
- Maintain the customer master data correctly
- Compile data and prepare reports in standard format
- Filing of documents as per legal requirements
- Effective communication in English.
- Support complex project order
- Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)

**Requirements**:

- Fluent in English
- Basic commercial knowledge including pricing, finance, shipping, and export/import.
- Basic mechanical technical knowledge is a plus (not compulsory)
- Min. 3-5 years related working experience.
- Proficient in Microsoft Word, Excel, Powerpoint, etc
- System processing experience is must, better if SAP
- Good communication skills
- Capability to handle multiple tasks and responsibilities.
- Possess a positive attitude and has a customer centric mindset.

Equal Opportunity Employer

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