Concession Manager

4 days ago

Perth, Australia Country Road Group Full time

Reporting to the Area Manager, the Concession Manager is responsible for inspiring, leading and coaching a high performing team to deliver exceptional customer experiences, a profitable concession store and a safe workplace. You will be the point of contact in the store for expert advice on product knowledge, sales techniques, escalated issues and customer service.

The Opportunity:

- Drive an exceptional customer experience within the concession. Be the reason the customer returns to us because you and your team consistently exceed their expectations.
- Utilise tools available to keep yourself up to date with the latest products so you can share that knowledge with your team and your customer.
- Drive sales, profit and productivity by ensuring the achievement of all targets as set by the business
- Through effective coaching, ensure your team understand their role to play in contributing to a successful concession, with a clear focus on customer experience and operational excellence
- Inspire and empower your team through collaborative leadership, training and development
- Build and maintain your concession roster, ensuring the roster balances the needs of the customer and team
- Work collaboratively with other concession, floor managers and cluster managers
- Embody the Country Road Group key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality

Key Attributes:

- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Embodying the Country Road Group can-do attitude and demonstrating CRG’s passion for our brands and customer obsessed culture.
- Proven experience in managing a fast-paced retail, hospitality or similar business
- Ability to manage budgets, interpret financial reports and generate efficient rosters
- Experience managing the performance, productivity, training and development of a team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business

Why work for us?
- A competitive remuneration package, including incentives
- Seasonal product allowances and 40% discount for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

About Us

We are your daily style inspiration. We make dressing for the everyday dynamic and unapologetically bold. We believe fashion is not only what you wear, but how you wear it. We care about the details - quality, responsibility and innovation by design. We are the leaders of 24/7 style. We are Witchery.

Witchery is part of the Country Road Group, an Australian based retailer with a market leading position. Be it modern Australian designs, urban sophistication or accessories with a quirk, each brand has its own inspiring story to tell

  • Concession Manager

    6 days ago

    Perth, Australia Country Road Group Full time

    As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed. Key responsibilities - Drive a customer centric culture, creating a warm and...

  • Concession Manager

    2 weeks ago

    Perth, Western Australia Nine West Full time $60,000 - $80,000 per year

    Concession Manager - Myer Perth Work life balance - get your weekends backGreat incentive scheme and product discountIdeal opportunity for inspiring managersAbout Nine West:At Nine West, we are committed to nurturing our people, expanding our stores, enhancing our brand, and maintaining our position as a leader in footwear and accessory retailing....

  • Concession Manager

    2 weeks ago

    Perth, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

    **Our Story**: - Our stores capture the essence of Giorgio Armani with a rich Italian heritage, cutting-edge luxury, and distinctive design. We are committed to a family-oriented environment where we focus on empowering, inspiring, and developing all of our team members. - The Armani Group is a leading luxury fashion house established in 1975 by founder,...

  • Concession Manager

    2 weeks ago

    Perth, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

    The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home...

  • Concession Store Manager

    4 weeks ago

    Perth, Australia Retailworld Resourcing PTY Ltd. Full time

    Concession Store Manager | Perth_Australia Stylish, inclusive & beautiful products! Fashion Manager to lead an enthusiastic team & enhance customer experience within the vibrant Karrinyup Myer. Fashion forward brand with a beautiful & inclusive product range. Join an experienced team & outstanding company culture. What’s in it for you: - Generous...

  • Retail Concession Manager-david Jones Perth

    2 days ago

    Perth, Australia House of CB Full time

    Retail Concession Manager **Job Description**: House of CB is currently seeking a talented and passionate Concession Manager for our Concession store in Myer Perth, Joondalup. Responsibilities include but not limited to: *Achieve set target goals *Identify and resolve problems in a timely manner, react to business needs - Foster a positive atmosphere that...

  • Retail Dual Site Concession Manager

    2 weeks ago

    Perth, Western Australia Unison Label Full time $60,000 - $90,000 per year

    We are looking for a Dual Site Concession Manager who connects with our vision and joins the conversation by launching our legacy, communicating our message and creating an elevated customer and team experience, within our Myer Booragoon Concession Pads.  WHAT'S IN IT FOR YOU? Up to 50% off our new season product range$1,000 YEARLY CLOTHING...

  • Witchery - Concession Manager - David Jones Hay Street - WA

    2 weeks ago

    Perth, Australia Country Road Group Full time

    Witchery - Concession Manager - David Jones Hay Street - WA Apply now Job no: 1000028 Work type: Full-Time Location: Perth Categories: Store Management As a Concession Manager, you will be responsible for delivering the concession store’s financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer...

  • Mimco - Part Time Concession Manager - David Jones Carousel - Wa

    4 days ago

    Perth, Australia Country Road Group Full time

    **Job no**: 998446 **Work type**: Full-Time, Part-Time **Location**: Perth **Categories**: Store Management As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a...

  • Country Road

    2 weeks ago

    Perth, Australia Country Road Full time

    Country Road / Trenery - Dual Concession Manager - David Jones Garden City - WA Apply now Job no: 999874 Work type: Full-Time Location: Perth Categories: Store Management As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and...