Counter Services Officer

3 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

**The Counter Services Officer also provides backup support and relief for other counter service functions across VCAT's metroplitan venues.**

Duties include:

- overseeing the service counter requirements within the assigned work area
- supporting VCAT users by providing procedural and process advice
- providing reerrals to relevant support services, where appropriate
- developing and maintaining strong relationships with internal and external stakeholders
- answering enquiries and assisting users across VCAT's service channels

**_This role is fixed term until 31 October 2025_**

**About You**
- experience in a customer-facing service delivery environment, focusing on customer satisfaction and service quality
- sound critical thinking and problem solving skills with proven ability to handle various enquiries regarding procedural advice
- proven collaboration skills with the ability to work within a team and contribute to a positive culture

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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