Modern Workplace Representative

Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship
- Ongoing investment in professional development through industry certifications

**Why is this an exciting opportunity?**

Somerville - an Atturra company, is the Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider.

With over 700 employees working across Australia, New Zealand and Singapore, Atturra works on some of the highest profile transformation projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives.

Somerville - the Managed Services area of the business - offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have over 40 years of experience in delivery. This experience coupled with our people, makes us one of the most complete and leading “as a service” providers in the market.

**What our people say**:

- “We are working towards a very bright future.”_
- “It's a company with vision and a promising future.”_

**The transformation you’ll experience**

At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together.

**Why you’ll love working here**

**Culture of possibility**
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

**A strong set of company values**
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

**Valuable employee benefits**
- Employee benefits, recognition, and wellbeing platform
- Flexible working options
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry certifications and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

**What our people say**:

- “Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”_
- “I really like my team and I like being able to work from home or the office depending on what suits my needs. My work is interesting, and I am constantly learning.”_

**What you’ll be doing**

We are looking for an enthusiastic and experienced Modern Workplace Representative to join the Managed Services team. The role will focus on Modern Workplace Support. Modern Workplace Support has a high focus on collaborating with team members to deliver excellent Information Technology outcomes for clients.

The Modern Workplace Representative will fulfill day-to-day Modern Workplace support, triaging, service delivery activities and associated tasks, with a focus on first-call resolution. He or she will work closely with the Modern Workplace Team Lead in fulfilling the above responsibilities.
- Fulfil the tasks and responsibilities of the position to which you are assigned on the Modern Workplace Team, with a focus on first call resolution and customer service.
- Troubleshoot and resolve level 1 incidents within specified SLAs and provided guidelines.
- Where applicable, escalate incidents to the appropriate team within the provided guidelines.
- Accurately follow documented processes.
- Be energetic and engaging; contributing to a positive working environment.
- Have a keen interest in the IT industry and be looking to expand your technical skills.
- Be customer-facing, including conducting on-site visits.
- Produce Incident Reports for customers as necessary.
- Regularly contribute to team meetings.
- Conduct administration activities such as record keeping and updating of documentation.
- As an occasional activity, be able to provide support for project-related tasks as allocated by the Team Lead.

**What will make you successful in this role?**
- 2+ years’ experience as a level 1 Support Engineer is a must
- Any IT Certificates will be highly regarded, particularly in Microsoft AZ-900, MD-100 and MD-101
- Strong written and verbal communication skills
- High level of IT Technical proficiency
- Advanced customer service skills and ability to build r