Cargo - Customer Service Officer

1 day ago

Sydney Domestic Airport, Australia Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We currently have an opportunity for a Customer Service Officer. The successful applicant with deliver high performance standards around all aspects of cargo handling, meeting the requirements of our customers and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times.
- Process documentation at freight acceptance and delivery.
- Performing various administrative and reporting duties, including but not limited to; data entry, cash handling, daily banking, managing daily mail and accounts administration.
- Providing high level customer service and assisting with cargo enquiries.
- Maintain professional relationships with customers.
- Assisting customers with enquiries and resolving customer complaints.
- Process cash and electronic transactions.
- Create invoices and reconcile banking ensuring that all applicable charges are collected.
- Enter freight details into system.
- Complete general filing and other office duties.
- Perform callouts.
- Operate all equipment and systems in a safe, secure and efficient manner at all times.
- Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management.
- Deal with disruption and irregularities with confidence and composure.

**Safety, Security and Compliance**
- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles

You can find these detailed in our Health and Safety Manual

**Qualifications and Experience**
- Sound knowledge of administrative functions.
- Good computer skills.
- Verbal and written communication skills.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions

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