Medical Receptionist

**About us**

Seer is a medtech company challenging the way healthcare is delivered. Through award-winning medical devices, mobile apps and software solutions combined with an extensive research and development program, we are shifting the patient centre of care from the hospital to the home.

Our mission is to empower patients and their doctors by creating new care pathways. Building on our expertise in epilepsy, we are creating end-to-end systems that give people control over their health and put them on a path to better medical outcomes.

With a strong team, Seer Medical will be the global technology leader in home monitoring across neurological, sleep, and cardiac conditions by 2026.

The Medical Receptionist role is part of the Clinical Services team where the focus is on delivering world-class patient experiences through the most innovative and patient-centric medical equipment and software on the market — all designed in-house.

We boast Australia’s largest team of neurophysiologists led by world-renowned neurologist Prof Mark Cook.

**In this role, you will**:

- Contact patients by phone to manage clinic bookings
- Act as the first point of contact for all incoming phone calls nationally, and for patients at our Brisbane clinic, ensuring a welcoming and warm first impression
- Coordinate and assign clinical staff (and equipment) for our clinics around Australia
- Update calendars and internal documents to reflect new and updated bookings
- Uphold the highest level of customer service, ensuring our patients have a seamless experience throughout their journey with us
- Communicate key information to patients and colleagues in a clear and concise manner, with special regard to managing patient expectations
- Respond to all patient queries and concerns in a timely manner, including troubleshooting issues and escalating them in an appropriate manner
- Maintain data integrity and patient confidentiality at all times
- Proactively providing essential office and administrative support to the Clinical team

**About you**:

- Excellent customer service skills, with experience in handling a high volume of calls an advantage
- An outstanding phone manner
- A team player, able to work in a collaborative way
- Have sensitivity, empathy and diplomacy
- Ability to think on your feet and act proactively
- Attention to detail combined with the capacity to multitask and prioritise
- Possess great written and verbal communication skills
- Commitment to personal learning, development and improvement in pursuit of own performance objectives and those of the team and organisation
- Working knowledge of Google Docs, Microsoft Office
- Strong interpersonal communication skills and excellent English communication skills, written and verbal
- The ability to accurately and succinctly document all communications
- Excellent organisational and time management skills
- The ability to work under pressure with mínimal supervision
- Willingness to work flexible hours when needed as you will be on a roster to work one Saturday once a month

**Why choose Seer?**

At Seer, we are doing purposeful work solving some of healthcare’s most pressing problems. Our company’s mission is to open up access to brain, heart, and respiratory monitoring that is traditionally only offered through hospitals. We do this by creating medical products and services that transition hospital-based diagnostic testing into the home setting.

**You will**:

- Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it.
- Improve the lives of patients across the country using our groundbreaking products and technology.
- Be empowered and enabled to do your best work.
- Be treated with respect by your colleagues and peers.

**A bit more about us**:

- As leaders in seizure cycle research, we’ve been awarded a shared US$3 million and a further AU$1m to develop world-first seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder.
- Patients rate us ‘Excellent’ on Trustpilot as a result of our incredible clinical team.
- Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Australian Patients Association.
- Ranked #8 on Deloitte’s Tech Fast 50 in 2020 (Australia’s list of fastest-growing technology companies).
- Our drive to improve patient comfort has led to three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense®.