Client Relationship Manager

**Introduction**:
About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**Description**:
As Client Relationship Manager, you will manage the operations of all retail sites within the portfolio, including team mentoring and development - ensuring Safe service delivery in accordance with Assetlink expectations and values.

What you will be doing
- Meet our contractual obligations and delight our clients by exceeding their expectations
- Ensure that our high levels of cleaning standards exceed contract requirements - maintain compliance standards and quality systems
- Develop a retention strategy for each contract
- Provide strong leadership, coaching, mentoring and inspiration to your teams
- Regular weekly reporting of key contract key metrics

Manage existing client portfolio
- Oversee and manage a portfolio of Retail shopping centre sites and clients
- Act as the key relationship holder with existing clients, contract extensions and renewals
- Meet KPI’s consistently - scheduled site inspections, incident reporting, safety audits, regular client communication
- Ensure that our high levels of service standards exceed contract requirements - maintain compliance standards and quality systems

Grow the Business
- Identify suitable prospective services contracts aligned to our core values
- Meet prospective new clients to identify and understand their needs and develop strong business relationships
- Help shape successful tender submissions
- Assist in new site transitions

**Skills and Experiences**:
You will have
- Demonstrated experience in the Cleaning and Security industry
- Significant experience in an operations team leadership role with the ability to motivate your extended team
- Demonstrated track record of managing Retail/Commercial sites
- Prior experience as a Strategic Account Manager or Contract / Operations Manager
- Ability to interpret, pre-empt and understand customer/client behaviour to enhance the service
- Strong financial, commercial, and contractual understanding
- Professional verbal and written communication skills
- Ability to multi-task, be flexible and work under pressure to meet deadlines
- Can-do attitude with high energy and resilience
- Valid, unrestricted Drivers Licence
- Security License - advantage
- Full working rights in Australia
- Fully vaccinated in COVID-19

If you are passionate about improving service delivery, protecting our employee’s and customer’s wellbeing, joining an innovative and growing company and have a strong health and safety focus, please let us send us your CV and cover letter - click 'Apply' - we would love to hear from you. Alternatively, please call Charlotte Williams on 0481 008 704 for a confidential discussion.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

Assetlink’s Diversity Commitment

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.