Customer Service Manager

2 weeks ago

Canberra, Australia UniLodge Full time

Permanent Full-Time opportunity
- Based at UniLodge's newest property**_ Y Suites - Moore Street_**:

- Fast growing portfolio with future growth opportunities

**Why UniLodge**:
UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.

We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

At UniLodge, we believe that coming to work should be fun. We go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

**About your new role**:
As Customer Service Manager you will coach and develop a team of Customer Service Coordinators in delivering an exceptional resident experience that focuses on fostering a safe, secure and healthy living environment.

This role is a unique mix of property management from a leasing perspective and hotel front office supervisory duties with a focus on reservations and administration. Your days will include tasks such as banking, administration and overseeing the reservations process for residents, finding creative ways to market the properties, showing rooms, conducting inspections and general customer service at our front office reception desk.

**About You**:
You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community within the property. Whilst providing an exceptional customer experience is your forte, you will have a natural ability to resolve issues and possess experience in providing hands-on operational security and incident management in a residential setting.

**Our mandatory requirements include**:

- National Police Check (completed within last 3 months)
- Working with Children’s Check
- Unrestricted work rights in Australia and New Zealand

**How to Apply**

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

  • Senior Operations Director

    2 days ago

    Canberra, ACT, Australia beBeeGeneral Manager Full time $150,000 - $180,000

    A forward-thinking leader is sought for a senior management role, overseeing the smooth functioning of our two venues. The ideal candidate will have a proven track record in operational excellence, with expertise in business strategy, brand management, and financial acumen.The successful individual will be responsible for developing and implementing best...

  • Customer Service Manager

    6 days ago

    Canberra, Australia Rentokil Initial Full time

    ABOUT THE COMPANY Rentokil Initial has a fantastic opportunity for a Customer Service Manager for our Pest division to join our team based in Canberra. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...

  • Customer Service Manager

    1 day ago

    Canberra, ACT, Australia Rentokil Initial Full time

    **ABOUT THE COMPANY**Rentokil Initial has a fantastic opportunity for a Customer Service Manager for our Pest division to join our team based in Canberra. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...

  • Customer Service Manager

    4 days ago

    Canberra, Australia Myer Full time

    **Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.** **Be part of a team who loves coming to work each day. A team that makes Myer a great place to shop, and an even greater place to...

  • Customer Service Manager

    11 hours ago

    Canberra, ACT, Australia ClearCompany Full time

    Customer Service SpecialistAre you customer-obsessed with a passion for delivering exceptional service? We're looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.OverviewAs a Customer Service Specialist you will be responsible for overseeing all customer...

  • Customer Service Manager

    8 hours ago

    Canberra, ACT, Australia ClearCompany Full time

    Customer Service SpecialistAre you customer-obsessed with a passion for delivering exceptional service? We're looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.OverviewAs a Customer Service Specialist you will be responsible for overseeing all customer...

  • Customer Service Manager

    2 days ago

    Canberra, ACT, Australia beBeeManagement Full time $115,663 - $124,403

    Job TitleLeadership Opportunity in Customer Service ManagementWe are seeking an experienced customer service leader to join our team and contribute to the success of our organization.This role offers a unique opportunity to lead a team of customer service professionals and drive excellence in customer service delivery. The successful candidate will have a...

  • Customer Service Manager

    1 week ago

    Canberra, Australia UniLodge Full time

    Part Time opportunity - Great team and work culture UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business. **Why work for us?** We are ambitious, progressive, and...

  • Customer Service Manager

    2 days ago

    Canberra, ACT, Australia beBeeCareer Full time $87,318 - $122,935

    Job OpportunityWe are seeking a skilled professional to join our team in Canberra. As part of our diverse team, you will play a critical role in helping individuals navigate their return-to-work journey.About the Role:This is a permanent, full-time position that involves proactively managing a portfolio of claims, providing exceptional customer service, and...

  • Customer Service Manager

    3 days ago

    Canberra, ACT, Australia Unilodge Full time

    Part Time opportunity- Great team and work cultureUniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.**Why work for us?**We are ambitious, progressive, and passionate about...