Customer Service Coordinator

7 hours ago

Canberra, Australia WesTrac Full time

**Posted Date**:30 Oct 2025- **Location**:Canberra, ACT, AU-
- **Customer Service Coordinator | Canberra**- WesTrac is currently seeking a motivated and experienced Customer Service Coordinator to join our team in Canberra.

As the Customer Coordinator, you will work closely with the Workshop Supervisor to ensure the smooth coordination of jobs from arrival on site through to completion and invoicing. Acting as the key point of contact for customers, you’ll support the progression of machine rebuilds or repairs by facilitating communication between the customer and the workshop team.

Your role will focus on delivering a high-quality customer experience, helping to build long-term relationships through clear, proactive communication and practical, value-driven solutions. You’ll assist in monitoring work in progress to ensure jobs are completed within agreed timeframes and scope, while also contributing to continuous improvement initiatives that enhance team performance and service delivery.

This role will be on a Monday-Friday, fulltime basis, at our office in Hume.

**Key Responsibilities**- Establish and maintain effective customer relationships, acting as the single point of contact for the customer
- Present and seek quote approvals with customers prior to the commencement of any work or variations to scope
- Provide repair and service solutions/options in consultation with the workshop and/or Sales team
- Communicate and inform customers regarding job progress and expected completion times / dates
- Liaise with other internal departments to ensure customer expectations are met and/or exceeded and internal cost allocations are approved
- Ensure all work orders are invoiced and processed, and disputed invoices are investigated and resolved
- Provide weekly reports to provide insight on outstanding WIP and accurately forecast month end sales-
- **Skills & Experience**- Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
- Excellent communication skills - Interpersonal, written and verbal
- Intermediate computer literacy skills (including Microsoft Office and DBS)
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously
- Previous exposure to maintenance agreements, contracts and invoicing processes (desirable)-
- **Benefits**- Fitness Passport for the whole family
- Annual Remuneration and performance review
- Flexi-Time Opt in
- Income protection with 24/7 coverage
- 12 weeks paid parental leave (primary carer)
- Online Learning Library to support your continued development
- program - work alongside your mates and receive up to $3000
- Purchased Leave program
- Opportunities for growth and development
- Employee Wellness Program
- Discounted private health insurance
- On-boarding and welcome day at our head office in Newcastle- If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4805.- Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

  • Customer Service Coordinator

    4 hours ago

    Canberra, ACT, Australia WesTrac Full time $60,000 - $90,000 per year

    Customer Service Coordinator | CanberraWesTrac is currently seeking a motivated and experienced Customer Service Coordinator to join our team in Canberra.As the Customer Coordinator, you will work closely with the Workshop Supervisor to ensure the smooth coordination of jobs from arrival on site through to completion and invoicing. Acting as the key point of...

  • Customer Service Coordinator

    7 days ago

    Canberra, Australia UniLodge Full time

    Full time opportunity to join our**_ Y Suites Moore Street, Canberra_**: - Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge is the leading provider of student accommodation across Australia and New Zealand. We have a growing...

  • Customer Service Coordinator

    2 days ago

    Canberra, Australia UniLodge Full time

    Casual opportunity to join our new **_Y Suites Moore Street _**team. - Cultivate an outstanding resident experience and contribute to our great culture! - Work within a supportive team, and grow your career at UniLodge **WHY UNILODGE** UniLodge is the leading provider of student accommodation across Australia and New Zealand. We have a growing portfolio of...

  • Customer Service Coordinator

    2 weeks ago

    Canberra, Australia UniLodge Full time

    Full Time opportunity - Grow your Career with UniLodge UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business. We are ambitious, progressive, and passionate about our...

  • Customer Service Coordinator

    6 hours ago

    Canberra, Australia UniLodge Full time

    Casual opportunity - Grow your Career with UniLodge UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business. We are ambitious, progressive, and passionate about our mission....

  • Customer Service Coordinator

    2 weeks ago

    Canberra, n Capital Territory, Australia UniLodge Full time $45,000 - $60,000 per year

    Multiple Summer Casual roles available across our UniLodge ACT properties.Play a key role in supporting our operations team during intake periodCommencement 1 November 2025 to 15 April 2026WHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130...

  • Service Coordinator

    2 weeks ago

    Canberra, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% superannuation & bonus - Work with industry - leading products and technology - Join a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital...

  • Service Coordinator

    7 days ago

    Canberra, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - We are currently looking for an experienced Service Coordinator to work in our Young Regional Office located in Young. - Working closely with a team of care advisors, referral agencies and service providers, our Service Coordinators are responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the...

  • Assistant Coordinator Oshc

    6 days ago

    Canberra, Australia Woden Community Service Full time

    **Woden Community Service (WCS)** is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. WCS is a child safe organisation, committed to ensuring...

  • Assistant Coordinator Oshc

    7 days ago

    Canberra, Australia Woden Community Service Full time

    **W**oden Community Service** is a non-for-profit organization that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice. We deliver services across the ACT covering children,...