Customer Operations Manager

2 weeks ago

Terrey Hills, Australia CDC NSW Full time

Work with one of Australia’s leading transport providers
- Competitive salary and benefits on offer
- Full time opportunity | Terrey Hills location |On site parking

**About Us**:
ComfortDelGro (**CDC**) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus, Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGro’s fast growing global network of more than 40,000 vehicles operating in seven countries.

**The Role**:
The Charter and Commercial Operations division at CDC NSW has an exciting full-time opportunity for a Customer Operations Manager to join our team at Terrey Hills. Reporting to the General Manger Charter, the Customer Operations Manager is responsible for the Customer Booking and Service elements of the Northern Beaches Charter business and collaborates strongly with the St Mary and Hunter Valley Charter businesses.

This role is primarily responsible for the leadership of the booking function and creating strong working relationships with the operational depots to ensure effective delivery of all bookings including the subcontracting of bookings.

**Key Duties and Responsibilities**:

- Management of the Charter Booking for Northern beaches region
- Management of the customer booking and invoicing processes for existing and new clients
- Work closely with the Private School customers for current and future bookings
- Effectively manage the bookings team and liaise with other depots on a regular basis to ensure delivery outcomes are met or exceeded
- Organise customer satisfaction surveys and manage client relationship
- Work closely with the Charter BDM to develop new business opportunities
- Actively participate in the weekly Charter stakeholder meetings, to ensure KPI’s and associated targets are met
- Prepare weekly reports

**About You**:
To be a successful Customer** **Operations Manager you will need below:

- Outstanding Customer Service and operations experience
- Extensive Sales and Business Operations experience
- Excellent communication skills
- Ability to analyse data and information
- Previous experience in team management and leadership position

**What we Offer**:

- Permanent Full-Time position
- Northern Beaches location with onsite parking
- Excellent pay with Great benefits
- Internal career development opportunities

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