Customer Service Advsior

2 weeks ago

Parramatta, Australia Lotus People Full time

ASAP start
- WFH flexibility 2 days a week
- Competitive pay $35 p/h + super and weekly pay
- Desirable Parramatta location with free onsite parking.

**Are you available for work immediately and looking to excel in a Customer Service Role for a leading manufacturing company?**
- **Contemporary office based in Parramatta with free onsite parking**:

- **Immediately starting 3-month temporary role with strong likelihood to extend or go permanent**

**- Office hours of 8:30 - 5:00**
- **Competitive rate of $35 + super**

**About the Company**:
Lotus People are working with an industry-leading construction manufacturing firm with a global footprint, recognised for its innovative solutions and commitment to sustainability. With a diverse workforce and a culture of continuous improvement, this company offers opportunities for professional growth and development.

**About the Role**:
As a Customer Service Representative, you will manage incoming inquiries, orders, and deliveries while collaborating with internal stakeholders to ensure customer satisfaction. Reporting to the Head of Customer Service, you will play a key role in achieving company goals and strategies for growth.

**Duties**:

- Answer incoming telephone calls promptly
- Input orders into the system accurately
- Assist customers with inquiries and orders
- Support the external sales team and branch operations
- Liaise with Branch Logistics for stock replenishment
- Collaborate with internal stakeholders for customer satisfaction
- Monitor order lines and attend to counter sales promptly
- Process orders, coordinate deliveries, and provide technical assistance Handle invoices, credits, and incoming mail distribution
- Providing a basic level of Technical Assistance to Customers

**Skills and Experience**:

- Strong communication and interpersonal skills
- Proficient computer skills, including Microsoft packages
- Experience in a fast-paced customer service environment
- Knowledge of SAP or similar systems preferred
- Proactive approach in building effective relationships

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